Saxan Steed

Preparing and serving drinks.

Maintain bar inventory and supplies.

Taking orders and processing payments.

Verifying age and identification of customers

Balancing cash receipts and running reports. Recommend drinks to customers.

Work in retail store as needed.

Ensures that fruit and other garnishes are prepared ahead of the opening of the bar.

Proved successful working within tight deadlines and a fast-paced environment.

Worked flexible hours across night, weekend, and holiday shifts.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Rob Barker: 252-256-0563

I started working at Dairy Queen at 16 and within 3 months I was promoted to Assistant Manager.

Trained new employees and handled prospective employee interviews.

Worked closely with front line employees, kitchen staff, janitorial staff, management, and delivery teams.

I was responsible for making weekly staff schedules and overseeing changing of shifts.

Oversaw daily operations of store, and maintained overall appearance of restaurant.

Implemented cost effective measuring and improved production among managed staff.

Reviewed procedures, such as distribution or inventory management to ensure maximum efficiency or minimum cost.

Helped organize and implement seasonal promotions. Recommended improvements to existing or planned procedures/promotions.

Ensured that all equipment was being used correctly and properly cleaned and maintained.

Conducted inventory of stock, equipment, etc.

Maintained inventory reports and store databases. Delegated tasks and responsibilities.

Regularly went around the lobby to ensure our dining area was well stocked (table top dispensers), that they were clean, and that guests were happy.

Accurately capable of operating various office machines to include computer, scanner, calculator, fax, and copy machine.

Can input and comprehend computer generated data. Effectively organized and maintained files and records to provide quick, easy access and retrieval of information. Can quickly and accurately count and reset three front line cash registers, and one drive thru register, multiple times a day, without disrupting customer service. Daily/Weekly deposit responsibilities included invoice processing.

Maintained payment systems to ensure accuracy of vendor and distribution payments.

Regularly updated new pricing and daily food specials into computer systems.

Handled customer service issues when they arose and referred more serious issues to management when necessary.

Monitored industry standards, trends, and practices to better serve customers.

Strived to increase sales by ensuring customer satisfaction.

Knowledge of Food Safety procedures.

Supported Dairy Queen owner (we did not have a General Manager, only Assistant Manager and the owner, Kash Patel, who acted as General Manager) with essential duties, ensuring flawless operations and memorable guest experiences.

Kayla Shope (252) 331-3215

Kash Patel (732) 325-8033

In Customer Service/Administrative:
Handled all calls incoming to the company.
Responded to customers, vendors, and other team members quickly and efficiently.
Assisted in Sales and Quality Control and Marketing as needed, as well as warehouse duties.

Developed a deep knowledge of all products, and potential items, as requested.

Reviewed driver report card logs and documented all calls from drivers on driver call logs, in detail.
Prepped driver paperwork and completed gas sheets daily.

Documented all routing requests using correct JB forms.
Communicated with dispatch of any driver issues.
Confirmed arrival appointments of incoming deliveries.
Promptly notified sales associates of issues that occur with their customers.
Completed Daily Sales Lead forms and turned them into Manager.

Ran beginning shift reports, end of day reports, and documented daily happenings corresponding to the correct JB forms.
Processed truck check-ins as they arrived.
Processed all invoices.
Reviewed Lost Sales reports, Allocation reports, Short Date products reports, ‘Fresh to Frozen’ reports and Beverage Chemical requests daily.
Reviewed shift status, including exceptions with night shift manager.

Submitted Beverage Chemical Service requests.
As a CRS:
Confirmed delivery of items (out of stock).
Consistently reviewed items on Allocation and Substitutions reports.
Reviewed Driver Manifests for next day, and periodically contacted dispatcher for any updates.
Reviewed Daily Cost Change reports, Delivery Analysis report and Weekly Sales report.
Called on current and prospective customers.
Reported any driver issues to Transportation.
Emailed fresh fish and meat orders to respective departments.
Submitted a CRS Daily Call Report.
Monitored inventory adjustments constantly.
Deposited collected funds and submitted JB Daily Deposit reports.
Submitted various other reports, such as: Managed Items/Special Order reports, Sample Requests, Sample Follow-Up reports, Quality Alerts, Pricing Issue reports, Account Status Change reports, and Route Change reports.
With prospective clients, I submitted Pre-Approval Requests, New Account forms, and Driver Manifest Instructions (instructions for the driver when delivering to a new or potential account).
Attended sales training meetings.
Reviewed Marketing Sales Files.
Worked with JB specialists and Vender Representatives.
Notified customers of any delays, and/or service issues in order to anticipate and resolve any potential problems.
Provided product information to customers and guided new customers through the sales process.

Checked on clients to ensure satisfaction, and always listened to customer ideas.
Assisted with Marketing initiatives.
Stayed updated on industry trends and competitor offers.
Maintained detailed records of customer interactions, transactions, specific inquiries, requests, comments, and actions taken.
I left Jennette Brothers because being in Sales was very demanding, and required constant traveling. I was also raising my children while their father was deployed and I was unable, at the time, to devote myself to a career in Sales.

Daily tasks included coordinating appointments, billing insurance, documenting payments, tracking unpaid insurance claims, meeting insurance billing deadlines, collecting co-payments, filing, communicating with patients, vendors, and insurance companies.

Provided daily deposit sheets for accounting, and maintained filing system and other records.
Assisted with Ultrasound and Electrical Stimulation of the Cervical, Lumbar, and Thoracic area while providing a clean, friendly, accommodating environment for patients.
Dr. Richard Tynan (252) 339-4972

Passed an extensive background check.

Completed TIPS training.

Completed ASIP training.

Directly served military personnel and their families.

Familiarized myself with service member’s rates and ranks and addressed them accordingly.

Served a variety of cocktails and specialty drinks from a fully stocked bar. Managed a cash register and a credit card machine, receiving payments for tabs.

Organized daily financial reports that included credit card sales, cash sales, food sales, bar sales, and totals for the day.

Maintained our liquor inventory, where all open bottles had to be weighed and recorded weekly.

Maintained beer inventory, in which all bottles and kegs were counted and recorded.

Received and signed off on liquor orders and beer orders, from 3 different companies.

Regularly changed kegs and CO2.

Trained new bartenders, as appointed by MWR manager, in an open and encouraging way, while providing constructive feedback.

Maintained a clean and safe environment for all of our patrons, and employees.

Frequently collaborated with kitchen staff, bar staff, and military personnel to organize multiple MWR events.

Handled all of Hangar 7’s social media outlets.

Occasionally set up and operated a "satellite bar", adjunct to the main bar, for special events.

Hangar 7 was an incredible opportunity, and I built long lasting relationships with customers who frequently returned to Air Station Elizabeth City.

Johnny Garcia (757) 450-9691

Completed RASP (Responsible Alcohol Server/Seller program). Popular downtown restaurant and bar that included a main bar, dining area, patio, dance floor, an area for pool tables, and a DJ booth.

Full food menu and a fully stocked bar.

High volume, fast paced bar required memorizing multiple drink orders and prices, while accurately and quickly calculating checks to make change.

Operated POS systems.

Typically worked 5 nights a week, in addition to picking up day shifts when needed.

Hosted karaoke nights, theme parties, DJ dance parties, NFL ticket, and ran a pool league twice each week.

Capable of accurately remembering numerous food and drink orders. Maintained knowledge of current menu items, ingredients, and preparation methods.

Handled all of Thumpers’ social media outlets.

Instinctively anticipated and addressed guests needs.
Completed all side work beyond expectations.
Regularly helped Kitchen staff when necessary.

Consistently exceeded $3500 nightly sales alongside 1-2 waitresses.
Always kept our work area well stocked and super clean in order to provide the best customer service and keep everything running smoothly. Bartenders were responsible for liquor inventory, signing liquor out of a safe, nightly register reports, regularly maintaining cash amounts in the safe, paying out the entertainment (D.J.'s, bands, etc.) at the end of the night, paying out bouncers, and keeping a daily log book of how the night went. Working at Thumpers taught me how to successfully interact with a wide range of people, to sensibly resolve conflicts when they occur, and I developed a reputation for being friendly, quick, professional and consistent, which brings new customers back as regular customers.
Kim Jarvis (757) 407-5650

High volume, fast paced environment as a nightclub with two main bar areas and restaurant with a large food menu.

Popular venue for bands such as Parmalee, and hosted numerous UFC prefight weigh ins and after parties.

We ran a very popular poker league that often saw it's members compete in National Championships.

As head waitress, I was involved in interviewing, training, and supervising new wait staff.

When I turned 21 in 2010 I was responsible for supervising wait staff and filling a central bartending position.

Opening and closing responsibilities included prepping salads, condiments, juices, fruit, garnishes and the set up of any additional, portable "satellite bars" in preparation for a large event.

Customized menu boards and nightly specials.

Responsible for maintaining regular inventory checks.

Ensured that nightly reports were ran and that all cash was accounted for before submitting to management.

Effectively worked as a team with other wait staff, bartenders kitchen staff, bouncers, and management to provide genuine hospitality and outstanding customer service.

Dan Korzenowski (757) 377-0403

Red Cross certified in First Aid, CPR, AED, and Life Saving. Included an indoor pool and beach area (for military members and their families) and a Coast Guard rescue swimmer school.

Provided emergency care.

Able to recognize an emergency and respond immediately.

Maintained a clean and safe environment for all patrons and made notes of facility conditions.

Stayed informed on weather and water conditions at all times, and relayed information to guests.

Implemented safety rules and procedures at all times, which sometimes included checking patron identification and/or collecting fees for events, as requested by MWR.

Maintained records, reports, and activity logs.

Participated in and helped organize MWR events and activities.

Carried out qualified requests for rental equipment from on base Hobby Shop, which included Canoe/Kayak rentals, Jet Ski rentals, and campsite reservations. Inspected rentals upon return.

Ensured that pool building, rental equipment, snack shack, and lifeguard shack were secured at closing time.