Saxton Roldan
New York,NY
Summary
Proven track record in enhancing customer satisfaction and sales, notably at Court-side Cafe, through exceptional service and upselling. Skilled in food safety and presentation, coupled with a warm demeanor and multitasking abilities, I excel in fast-paced environments, always prioritizing guest experience and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Bistro Server
Court-side Cafe
10.2024 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Contributed to revenue growth by upselling menu items and promoting daily specials effectively.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of dishes according to guest specifications.
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
Server / Food Runner
Camp Mathers
05.2022 - 08.2024
- Served food and beverages
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Furniture Sales Associate
Rendezvous
01.2020 - 04.2021
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Developed strong rapport with customers and created positive impression of business.
Cafe Worker
Kokopellis Wellness
10.2018 - 10.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
High School Diploma -
Hillcrest High School
Midvale, UT05.2022
Skills
- Cleanliness
- Order Taking
- Food safety
- Multitasking
- Reliability
- Effective Communication
Timeline
Bistro Server
Court-side Cafe
10.2024 - Current
Server / Food Runner
Camp Mathers
05.2022 - 08.2024
Furniture Sales Associate
Rendezvous
01.2020 - 04.2021
Cafe Worker
Kokopellis Wellness
10.2018 - 10.2020
High School Diploma -
Hillcrest High School
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