SAY KHIN
Lakewood,CA
Summary
With over 20 years in the gaming industry, specializing in dealing Blackjack, Pai Gow, Baccarat, and Three Card Poker, a strong commitment to customer service enhances player satisfaction. Proven ability to maintain game integrity and create a welcoming atmosphere ensures a positive experience for patrons.
Overview
15
15
years of professional experience
Work History
Cal Dealer
Commerce Casino
Commerce, CA
08.2022 - 11.2024
- Dealt Pai Gow, Baccarat, Blackjack, Three Card Poker, and Ultimate Texas Hold'em
- Interacted with customers, providing exceptional service and resolving inquiries promptly.
- Explained game rules, regulations, and payouts to patrons
- Assisted patrons with questions and queries
- Performed chips and cash transactions for customers
Uber Driver
Uber Technologies Inc.
Lakewood
10.2017 - 05.2022
- Provided safe and efficient transportation to passengers across various locations.
- Maintained a clean and well-functioning vehicle to ensure passenger comfort.
- Communicated effectively with riders to confirm pickup and drop-off details.
- Collected feedback from riders to enhance service quality and experience.
- Managed unexpected emergencies and route changes with calm and professionalism.
Floor Person
Hollywood Casino
Inglewood, CA
11.2013 - 08.2017
- Supervised dealers to ensure game accuracy and enhance player experience
- Maintained integrity and professionalism of card games to foster a secure gaming environment
- Facilitated adherence to gaming policies and procedures to uphold operational standards
- Conducted training sessions for new dealers to ensure they understood game rules and operations.
- Assisted patrons with questions, queries, and complaints
- Maintained cleanliness in the work environment
Cal Dealer
Crystal Casino
Compton, CA
04.2010 - 09.2012
- Dealt cards for Pai Gow, Baccarat, and Blackjack to ensure smooth gameplay and enhance player experience.
- Provided professionalism and integrity of the games
- Cultivated strong relationships with colleagues and patrons to foster a welcoming environment.
- Engaged with patrons to create an enjoyable atmosphere and encourage repeat visits.
Education
High School Diploma -
David Starr Jordan High
Long Beach, CA06-1994
Skills
- Game regulation knowledge
- Cash handling
- Cash management
- Customer service
- Customer engagement
- Complaint resolution
- Effective communication
- Problem solving
- Conflict resolution
- Quick decision making
- Mathematical proficiency
- Reliability and punctuality
LANGUAGE
English, Khmer
Timeline
Cal Dealer
Commerce Casino
08.2022 - 11.2024
Uber Driver
Uber Technologies Inc.
10.2017 - 05.2022
Floor Person
Hollywood Casino
11.2013 - 08.2017
Cal Dealer
Crystal Casino
04.2010 - 09.2012
High School Diploma -
David Starr Jordan High