Saya Tanaka
Princess Cruises
3-2131-5 Sakaino, Kiryu,Gunma, Japan
4
years of professional experience
Detail‑oriented Guest Services Officer with strong customer support skills and a consistently positive attitude. Experienced in handling guest inquiries and accurately managing cash transactions and various payment methods in fast‑paced environments.
Work History
Guest Services Officer
1 Year 1 Month- Performed effectively in fast‑paced environments, quickly learning new tasks and adapting to changing situations.
- Worked independently and collaboratively, maintaining strong organization and attention to detail.
- Provided customer and guest support by handling inquiries, reservations, and special requests, ensuring high satisfaction.
- Responsible for answering the emergency telephone line and taking appropriate, immediate action.
- Managed cash transactions accurately, maintaining a balanced cash drawer and cash float.
- Handled front desk administrative duties, including lost‑and‑found management and documenting guest‑related issues in the daily logbook.
Waitress
8 Months- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Used cash registers and credit card machines to cash out customers.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
7 Months- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Receptionist
1 Year 1 Month- Maintained accurate records of guest information and service requests using hotel management software.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer problems and complaints.
- Managed check-in and check-out processes efficiently, ensuring smooth operations.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Education
Bachelor of Arts - Liberal Arts
Skills
Friendly
positive attitude
Teamwork and collaboration
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Guest Services Officer
Princess Cruises
06.2025 - CurrentRead More
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Mantra
10.2024 - 06.2025Read More
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06.2023 - 01.2024Read More
Receptionist
APA Hotel
03.2022 - 04.2023Read More
Yokohama City University
Bachelor of Arts from Liberal Arts
Read More