Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saya Yokoyama

Honolulu,HI

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Han No Daidokoro. Proven ability to enhance guest engagement through effective upselling and menu knowledge. Adept at cash handling and maintaining cleanliness standards, ensuring a positive dining experience while managing multiple tables efficiently.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server/Hostess

Han No Daidokoro
01.2024 - Current
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Yaki Yaki Miwa
04.2023 - 10.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Answered customers' questions, recommended items, and recorded order information.

Receptionist

Cocolomi Massage
04.2023 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Server

Rinka
04.2021 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Education

High School Diploma -

Keiai High School
Fukuoka, Japan
03-2021

Skills

  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Menu memorization
  • Guest relations management
  • Beverage preparation

Languages

Japanese
Native or Bilingual

Timeline

Server/Hostess

Han No Daidokoro
01.2024 - Current

Server

Yaki Yaki Miwa
04.2023 - 10.2024

Receptionist

Cocolomi Massage
04.2023 - 10.2023

Server

Rinka
04.2021 - 07.2023

High School Diploma -

Keiai High School

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