Sayaka Slawinski
Hospitality Service Agent
Orlando,FL
Summary
Friendly customer-oriented team member with a passion for providing excellent hospitality and facilitating guest satisfaction. Hardworking and flexible individual who takes reservations, assigns rooms and handles payments. Outstanding multitasker able to provide check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Barista
Loews Hotels & Co
2023.12 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting guests with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
Airport Ambassador
Top Talent
Orlando , FL
2023.08 - 2024.12
- MCO
- Assisted and guided traveling passengers as necessary to ensure satisfaction before and after flights.
- Managed ticketing counter, providing swift and accurate service for all flight reservations and changes
- Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers
Airport Passenger Service Agent
Swissport International, Virgin Atlantic
2023.06 - 2023.08
- MCO
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
Airport Passenger Service Agent
Swissport Japan Ltd
2019.04 - 2021.04
- KIX
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests
- Efficiently processed ticket changes during high-pressure situations, ensuring minimal disruption to overall flow of airport operations
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at counter
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience
Hotel Front Desk Agent
Hotel Consort
2017.01 - 2017.12
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary
- Collaborated with team members to handle guest requirements from check-in through check-out
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Education
Associate Degree - Aviation
International Resort Collage
Okinawa, Japan 2010.04 - 2012.03
High School Diploma -
Chubu Commercial High School
Okinawa, Japan 2007.04 - 2010.03
Skills
Computer Skills
Registration processing
Guest services
Problem-Solving
Time management
Timeline
Barista
Loews Hotels & Co
2023.12 - Current
Airport Ambassador
Top Talent
2023.08 - 2024.12
Airport Passenger Service Agent
Swissport International, Virgin Atlantic
2023.06 - 2023.08
Airport Passenger Service Agent
Swissport Japan Ltd
2019.04 - 2021.04
Hotel Front Desk Agent
Hotel Consort
2017.01 - 2017.12
Associate Degree - Aviation
International Resort Collage
2010.04 - 2012.03
High School Diploma -
Chubu Commercial High School
2007.04 - 2010.03
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