Sayali Deo
California,United States
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
8
8
years of professional experience
Work History
Service Operations Specialist
Aristocrat
2023.12 - Current
- Deliver exceptional customer service by promptly addressing approximately 12-18 complex HR-related inquiries and escalations per day from employees, HR Business Partners, and managers via Service Now.
- Collaborated with cross-functional teams to develop comprehensive solutions for complicated service issues, improving customer retention rates.
- Performed root cause analysis on recurring problems, developing long-term solutions that minimized future occurrences.
- Handled escalated customer concerns with professionalism and empathy, often turning negative experiences into positive outcomes through effective problem-solving techniques.
- Improved service operations efficiency by documenting and streamlining business processes of HR shared services.
- Mentored junior team members on best practices in service operations management, contributing to a more knowledgeable and skilled workforce.
Human Resources Consultant
Humbi Health
2023.02 - 2023.09
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
- Ensured compliance with all relevant employment laws and regulations through proactive policy development and rigorous internal audits.
- Facilitated employee professional growth through designing customized training programs for approximately 50 employees that address individual skill gaps or areas of interest.
- Delivered measurable improvements in HR efficiency by automating manual processes using advanced software tools.
- Spearheaded diversity and inclusion initiatives, resulting in a more inclusive workplace environment.
Talent Acquisition Coordinator
Intuit
2021.11 - 2022.11
- Scheduled and facilitated virtual & onsite interviews
- Created and extended offers, initiated I-9 verifications and background checks ensuring compliance & company standards.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
Workday Consultant
Aristocrat Technologies | EMEA
2021.06 - 2021.08
- Provided expertise in reporting capabilities, creating custom reports to meet specific client needs within Workday environment.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with cross-functional teams to develop solutions for complex business challenges using Workday tools.
- Managed day to day transactions in Workday system for processing of new hires, employees' lifecycle changes, terminations etc.
- Offered exceptional customer support and ensured requests are resolved and closed per agreed SLAs
- Reduced data entry errors by automating workflows and streamlining data management within Workday platform.
- Expertise in working on various Applicants tracking systems like Workday, Service Now and People Soft HRMS.
Self Employed
Shef
2020.08 - 2021.06
- In charge for managing online orders from customers.
- Planned and managed food preparation and culinary activities single handedly.
- Modified orders as per customer requirements to attain maximum customer satisfaction.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced environment.
- Solely responsible for performing kitchen management activities to deliver on time.
HR Business Partner
Atos Syntel
2018.01 - 2019.06
- Performed critical staffing duties including dealing with understaffing, refereeing disputes, employee terminations, background verifications and administering disciplinary procedures.
- Monitored employee management systems of more than 25000+ employee count and reporting policy violations, while proactively recommending investigation and corrective actions per case evaluation.
- Lead the Anti Sexual Harassment Committee (ASHC) and conducted frequent constructive workplace environment sessions for the employees.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Automated the Disciplinary Action process thus, enhancing process efficiency using people soft HRMS.
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
- Spearheaded diversity and inclusion initiatives, fostering a more inclusive workplace culture.
Talent Acquisition Specialist
eClerx
2017.01 - 2017.07
- Conducted full-cycle recruitment, evaluated resumes, interviewed, and presented more than 40 qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Communicated professionally and maintained a high level of confidentiality at all times both internally and externally with the candidates.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
Recruitment Coordinator
Tata Business Support Services
2016.06 - 2016.09
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in interview process.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Partnered with external agencies when needed to expand reach of talent pools and improve candidate quality.
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
- Continuously updated job descriptions and requirements to ensure alignment with evolving company needs, promoting accurate candidate targeting.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
- Planned and implemented Recruitment Marketing and Employer Branding strategy to attract high quality applicants.
Education
MBA - Human Resources Management
University of Mumbai
India01.2016
Bachelor's Degree, bachelor's in management studies - Business Management
University of Mumbai
India01.2012
Skills
- Project Management
- Planning and coordination
- Incident Management
- Process Improvement
- Customer relationship development
- Data Entry Efficiency
Timeline
Service Operations Specialist
Aristocrat
2023.12 - Current
Human Resources Consultant
Humbi Health
2023.02 - 2023.09
Talent Acquisition Coordinator
Intuit
2021.11 - 2022.11
Workday Consultant
Aristocrat Technologies | EMEA
2021.06 - 2021.08
Self Employed
Shef
2020.08 - 2021.06
HR Business Partner
Atos Syntel
2018.01 - 2019.06
Talent Acquisition Specialist
eClerx
2017.01 - 2017.07
Recruitment Coordinator
Tata Business Support Services
2016.06 - 2016.09
MBA - Human Resources Management
University of Mumbai
Bachelor's Degree, bachelor's in management studies - Business Management
University of Mumbai
Similar Profiles
Sam DeFreeseSam DeFreese
Server at AristocratServer at Aristocrat
LIEZL CARMANLIEZL CARMAN
Warehouse Picker at AristocratWarehouse Picker at Aristocrat
Kristin OrcuttKristin Orcutt
Director of Sales - Northeast Region at AristocratDirector of Sales - Northeast Region at Aristocrat