Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SAYALI JOGLEKAR

Tracy,CA

Summary

Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Area Manager II

Amazon
07.2024 - Current
  • Leadership and Team Management: Leading and developing large teams of associates, assigning tasks, coaching for performance improvement, addressing employee concerns, and fostering a positive work culture
  • Led a team of 100 associates to consistently exceed daily productivity targets by 15%, resulting in improved customer satisfaction and reduced operational costs
  • Operational Efficiency: Monitoring and analyzing operational data to identify areas for improvement, implementing process changes to optimize workflows, reduce errors, and maximize productivity
  • Implemented process improvements within the picking and packing stations, decreasing error rates by 20% and optimizing order fulfillment times
  • Successfully managed peak season operations, scaling staffing levels to meet increased order volume while maintaining quality standards
  • Safety Compliance: Ensuring adherence to all safety regulations, proactively identifying and mitigating potential hazards, and promoting a safety-first culture within the team
  • Proactively identified and addressed safety concerns, achieving a zero-incident rate within the assigned area
  • Technology Proficiency: Expertise in utilizing Amazon's warehouse management systems, data analysis tools, and other relevant software to manage operations effectively
  • Utilized data analytics to identify performance trends, implementing targeted training programs to enhance team skills

Operations Manager

VFS Global Pvt Ltd
08.2022 - 07.2023
  • As the Operations Manager for the Germany Visa Application Process at VFS Global, I led a team of over 30, fostering a collaborative environment that ensured smooth day-to-day operations and seamless visa processing for German applicants across India
  • Customer Service & Efficiency: Streamlined data collection, improving resolution times and audit readiness
  • Achieved consistent compliance with turnaround times (TAT) and service level agreements (SLAs)
  • Process Improvement: Championed process improvements leading to significant efficiency gains
  • Balanced core processes with value-added services (VAS) for optimal workflows
  • Team Management & Training: Led a team of 30+ for efficient German visa application processing across India
  • On boarded and trained over 40 employees in regular operations and German language
  • Partnered with L&D to refine training programs, enhancing employee performance
  • Communication & Collaboration: Cultivated strong communication and collaboration between VFS Global and the German Consulate
  • Established a robust network connecting VFS Global Mumbai with nationwide centers
  • HR & Administration: Managed staffing levels by handling employee leave requests and ensuring adequate coverage
  • Collaborated with HR to ensure accurate payroll and incentive calculations

Team Leader

AXA Business Services
07.2018 - 08.2022
  • Leveraging my language proficiency and commitment to quality, I built a successful career at AXA Business Services
  • My journey began as an Associate-German Language and progressed to Team Leader, where I spearheaded process improvement and mentored new team members
  • Quality & Accuracy: Achieved and maintained exceptional quality standards, consistently exceeding 99.95% accuracy
  • Accredited as a Quality Checker for all processes, demonstrating a commitment to excellence
  • Expertise & Recognition: Promoted four times (Associate - Analyst - Specialist - Team Leader) within four years due to unwavering dedication and high-quality work
  • Selected for advanced process training at the company headquarters, showcasing leadership potential
  • Training & Mentorship: Independently handled client calls while providing comprehensive process training for new hires and cross-functional teams
  • Maintained a flawless 100% quality assurance record while mentoring new team members
  • Actively participated in developing and refining Standard Operating Procedures (SOP) and Business Rules Engine (BRE)
  • Leadership & Performance: Promoted to Team Leader, effectively managing a team of 15-20 while maintaining personal top performance
  • Utilized expertise in SLAs, KPIs, and TAT to optimize workflows and ensure adherence to performance goals
  • Served as the primary point of contact for client inquiries and issues, even while leading the team

Education

Human Resource Management -

California State University, East Bay
Hayward, CA
06-2025

MBA - Executive Business Management Program

Indo German Training Centre
02.2023

Bachelor of Arts - Specialized in German Linguistics

University of Pune
04.2018

Skills

  • Communication Skills
  • Leadership Skills
  • Quality Assurance
  • Learning & Development
  • Microsoft Office
  • Customer Service
  • Process Improvements

Certification

  • Lean Six Sigma Yellow Belt, 06/01/23
  • Failure Mode Effects Analysis, 05/01/21


Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Professional Working
German
Full Professional
Marathi
Native or Bilingual

Timeline

Area Manager II

Amazon
07.2024 - Current

Operations Manager

VFS Global Pvt Ltd
08.2022 - 07.2023

Team Leader

AXA Business Services
07.2018 - 08.2022

Bachelor of Arts - Specialized in German Linguistics

University of Pune

Human Resource Management -

California State University, East Bay

MBA - Executive Business Management Program

Indo German Training Centre

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SAYALI JOGLEKAR