SAYAN PATRA

• Trained new associates in company policies and procedures, fostering a supportive work environment

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• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
• Investigated and resolved accounting, service and delivery concerns.
• Handled billing and payment issues by following guidelines and resolving disputes.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Conducted feasibility studies for new projects, analyzing data to inform decision-making processes regarding project viability.

• Prepared and presented reports on status of projects and initiatives.
• Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
• Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
• Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
• Educated and worked with clients on ROI terms to find accurate solutions.

• Awarded Global Leaders Award.
• 3.9 GPA
• Project: Analyzed Data of Capital Bikeshare to understand the usage and flexibility of rides through linear regression , random forest in R .
• Project: Analyzed Data of Realtors data to understand the usage and flexibility of getting a house sold through linear regression ,logistic regression , K-means in Python .
• Relevant Coursework: Introduction to Data Mining, Data Warehousing,Introduction to Data Science,Deep Learning, Machine learning , Quantum Computing , Data Visualization,

• Ranked in Top 1% of class
• 8.123 GPA
• Relevant Coursework: Mathematics (honors) , Statistics, Computer Science.