Sayani Mukherjee
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Team Manager II - Membership Services
WHOOP Inc
03.2024 - Current
- Built and mentored a team of effective Team Leads, fostering a culture of collaboration and excellence in a remote/hybrid environment.
- Implemented leadership development programs to empower Team Leads and equip them for success.
- Streamlined workflows through process mapping and SOP implementation, improving member and employee experience.
- Coached and empowered Team Leads to achieve KPIs and consistently surpass set goals.
- Provided ongoing support and resources to enable Team Leads to overcome challenges and achieve ambitious goals.
- Cultivated solid and collaborative relationships with stakeholders across departments for seamless project execution and ensured team goals were aligned with broader departmental and company objectives.
Team Manager - Membership Services
WHOOP Inc.
09.2021 - 03.2024
- Built and motivated high-performing teams by recruiting top talent, providing ongoing training, and fostering a positive and collaborative work environment.
- Cultivated productive team dynamics by facilitating communication, resolving conflicts effectively, and aligning teams toward common goals.
- Empowered employee growth and development through regular performance reviews, constructive feedback, and personalized development plans.
Member Service Representative Tier II
WHOOP Inc.
07.2021 - 09.2021
- Delivered exceptional member experiences by actively listening, understanding needs, and offering tailored solutions.
- Championed high service quality by consistently adhering to company policies and ensuring compliant transactions.
- Promoted collaborative service environments through targeted initiatives, optimizing member support.
Membership Services Representative
WHOOP Inc.
01.2021 - 07.2021
- Safeguarded member information and department security through responsible handling of confidential data
- Enhanced member experience by adopting new tools, resolving issues efficiently, and recommending service improvements
- Maintained operational integrity and mitigated risk by partnering with leadership and maintaining accurate customer interaction records
- Demonstrated solid problem-solving skills by promptly resolving customer issues and escalating complex concerns
Mobile Associate
T-Mobile
08.2019 - 09.2019
- Exceed customer expectations by providing detailed product explanations, demonstrations, and exceptional listening skills
- Processed sales transactions efficiently by handling cash credit payments and preparing sales documentation
- Contributed to a positive sales environment by maintaining accurate records, managing inventory, and fulfilling special orders
Senior Manager - Key Accounts
Reliance Broadcast Network Limited
08.2015 - 12.2018
- Developed and executed data-driven marketing strategies to gain market advantage, identify new customer needs, and promote products/services
- Increased sales and profitability by spearheading marketing campaigns, identifying up-sell/cross-sell opportunities, and resolving customer issues
- Enhanced customer satisfaction and loyalty through proactive communication, problem-solving, and driving sales team development
- Improved operational efficiency by monitoring key performance indicators and generating insightful reports for senior management
Key Accounts Manager
Mobikon Asia Private Limited
01.2014 - 07.2015
- Developed strong customer relationships and secured loyalty through effective communication and focus on needs.
- Exceeded sales goals by building a robust product pipeline, aligning offerings with customer needs, and providing exceptional service.
- Led and motivated sales teams by providing coaching, product knowledge training, and fostering a collaborative environment.
- Drove performance improvement by monitoring sales metrics, identifying areas for improvement, and implementing effective strategies.
Analyst- Corporate Communication
Deloitte US-India
06.2013 - 12.2013
- Developed and executed communication strategies to address environmental incidents, promote social responsibility initiatives and manage crisis situations.
- Secured positive media coverage by crafting press releases, identifying appropriate spokespersons, and responding to media inquiries.
- Enhanced internal and external communication by preparing engaging content for employee newsletters, stockholder reports, and other publications.
- Provided data-driven insights by compiling detailed reports on PR activities to inform senior management decisions.
Education
Masters of Business Administration In Communication -
Symbiosis International University
12.2012
Bachelor of Science (B.S.) In Botany ( Honors ) -
University of Calcutta
08.2009
Skills
- Data-driven decision-making
- Customer Advocacy
- Relationship Management
- Upselling strategies
- Inter-department collaboration
- Client service optimization
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Team Manager II - Membership Services
WHOOP Inc
03.2024 - Current
Team Manager - Membership Services
WHOOP Inc.
09.2021 - 03.2024
Member Service Representative Tier II
WHOOP Inc.
07.2021 - 09.2021
Membership Services Representative
WHOOP Inc.
01.2021 - 07.2021
Mobile Associate
T-Mobile
08.2019 - 09.2019
Senior Manager - Key Accounts
Reliance Broadcast Network Limited
08.2015 - 12.2018
Key Accounts Manager
Mobikon Asia Private Limited
01.2014 - 07.2015
Analyst- Corporate Communication
Deloitte US-India
06.2013 - 12.2013
Masters of Business Administration In Communication -
Symbiosis International University
Bachelor of Science (B.S.) In Botany ( Honors ) -
University of Calcutta
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