SAYANI SARKAR

"Fuelling my journey with the power of motivation: where dedication meets determination, and aspirations take flight."

I bring 9 years of experience to the table as a highly motivated, analytical, and resourceful individual. Throughout my career, I have consistently delivered excellent customer satisfaction, taking pride in the services provided. Confident in engaging with diverse individuals globally, I possess effective communication skills and a passion for aviation, customer service, and hospitality. My background includes efficiently contributing to diverse teams, maintaining articulate and friendly communication with seniors. In addition, I have played a pivotal role in tracking private charter flights, ensuring world-class service for clients in the private charter industry. Thriving in busy environments with operators, pilots, and clients, I consistently uphold high standards, displaying flexibility and a proactive work ethic. Future aspirations involve seeking opportunities to serve people, progress professionally and personally, acquire additional skills, and contribute to the reputation of my employer. I am confident in executing my role successfully with a proactive approach and a strong determination to exceed all goals and objectives. My track record demonstrates dedication, excellent communication, and leadership attributes, and I am committed to delivering outstanding teamwork that surpasses company expectations.

• Earned numerous written guest appreciations for exceptional customer service both onboard and on-ground.
• Certified in Aviation Customer Service and First Aid at both domestic and international levels.
• Held certifications for various aircraft fleets, including A330, A350, 777, 787, 737, and Dreamliner.
• Received certified appreciation from in-flight operations at Jet Airways for outstanding contributions.
• Completed training as a Flight Management Coordinator, demonstrating proficiency in flight tracking and dispatching.
• Contributed to software integrated projects within the Private Aviation Tracking department.
• Recognized with commendations for outstanding performance.

• Proficient in Planning, Scheduling, and Conflict Management within the aviation sector.
• Adept at acquiring knowledge in Aircraft Performance, Aviation Weather, and Aviation Regulations.
• Excellent interpersonal skills facilitating effective communication with flight crew for accurate information and sound decision-making.
• Demonstrated ability to deliver high-quality customer service under significant pressure, managing volume, pace, and challenging interactions.
• Leadership experience in the aviation industry, including training to lead teams and set organizational goals.
• Capable of maintaining composure and making informed decisions under pressure.
• Exhibited personal responsibility and developed active listening skills.
• Skilled in problem-solving, both with customers and within organizational contexts.
• Extensive experience working with a diverse range of people, demonstrating cultural adaptability on a global scale.
• Strong advocate for teamwork, recognizing the importance of supporting the team to foster organizational growth and success.

• Painting and Sketching Designing (clothing)
• Planting
• Social Service (helping poor and needy people)

"The best way to find yourself is to lose yourself in the service of others - Mahatma Gandhi"