SAYBAH KOLAKO
Millersville,USA
Summary
Dynamic Property Manager with over 17+ years of experience in management and leasing, delivering exceptional operational and financial outcomes across diverse properties. Proven track record in executing complex projects, including financial reporting and operational initiatives, while adhering to strict policies and budgets. Expertise in fostering strong relationships with senior leadership and leading high-performing teams to enhance property efficiency and performance. Aiming to leverage extensive experience in a Project Management or Regional Property Management role to drive business objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager, Union Heights. East & West
Kettler Management
Washington D.C, DC
07.2023 - 08.2024
- Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Kettler.
- Executing sales, marketing, and operational activities that achieve budgeted occupancy and customer retention goals.
- Managing the financial performance of the property.
- Creating and delivering timely, accurate financial and operational reports to clients.
- Contacting current residents with outstanding rent balances to improve overall collections for each site.
- Gather and review quotes for maintenance services, such as landscaping, trash removal, and snow removal.
- Maintaining expert-level, competitive marketplace intelligence.
- Consistent guest satisfaction yields outstanding customer satisfaction ratings and community reviews.
- Throughout my career, I achieved the best online rankings from J. Turner ORA, PACE awards, Kingsley, and A+ Epic with Apartment Ratings/SatisFacts.
- Recognized for stabilizing the community, maintaining continuous communications with owners and residents, monthly and weekly financial reporting, and monitoring federally regulated compliance.
- Oversaw employee relations, including hiring, training, evaluating, planning the day-to-day activities, and implementing the company policies, procedures, and programs.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
District Manager III
Liberty Military Housing
Annapolis, MD
05.2022 - 04.2023
- Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.
- Evaluate staff efficiency, and provide ongoing training, coaching, counseling, and supportive leadership.
- Ensure all employees comply with company policies and procedures, and complete required training on time.
- Responsible for the community budget and achievement of operational, financial, and occupancy goals, which includes overseeing, reviewing, and monitoring all district accounting and financial matters, processing of A/P, A/R, delinquencies, processing PAFs, budget approvals, collections, invoicing, etc.
- Oversee all capital expenditure projects for the community, including approvals, letters, tracking, scheduling, and inspections.
- Comply with all federal, state, and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety, or the environment, and LMH Standard Operating Procedures and Policies.
- Work with the Navy partners, district staff, and community services team to develop and/or implement resident retention programs, resident functions, monthly newsletters, etc.
Senior Community Manager-Lease-Up
Grady Management Inc
Hyattsville, MD
12.2018 - 05.2022
- Spearheads operations, managing all financial aspects that contribute to exceeding business objectives.
- Oversee the administration and completion of the resident renewal, move-in, and move-out process, as well as provide a detailed and strategic monthly forecast, monthly operating report, and executive summary of operations.
- Analyze the operations report to track community performance and understand the impact of local economic conditions on community operations.
- Manages the performance of employees by conducting performance appraisals as well as providing development support, coaching, counseling, and training
- Maximizes efficiency by maintaining accurate and in-depth knowledge of community inventory, pricing and availability, and general knowledge of competitors
- Builds and cultivates strong relationships and loyalty with all constituents while maintaining expert-level competitive marketplace intelligence
- Maintained all account records and transactions, including NSFs, rent concessions, rent increases, and other management-approved debits and credits
- Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.
Community Manager
Greystar
Old Town, VA
11.2015 - 12.2018
- Developed and executed community outreach strategies, increasing engagement.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Reviewed and prepared the annual budget to accurately reflect goals for upper management, owners, and investors by deadlines.
- Analyzed budget guidelines to reduce costs, aggressively pursued lease renewals before expirations, and increased net operating income.
- Exceeded goals by providing leadership and overseeing all employee relations, including hiring, training, employee development, and ensuring all employees receive fair performance reviews
Assistant Community Manager
Winn Residential
Alexandria, VA
11.2014 - 11.2015
- Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
- Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertification's, and negotiating lease renewals.
- Provide exceptional customer service, promptly respond to resident issues and complaints, and promote positive resident relations.
- Assist in all facets of physical and financial management, as needed and assigned.
- Assist with recertification's, rent collection, and serving notices.
- Act as Property Manager in the Manager's absence for a specified time.
- Prepare financial reports for the Property Manly as resident correspondence and recertification notices.
- Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.
Leasing Consultant
UDR
Alexandria, VA
05.2010 - 11.2014
- Conduct property tours for future residents, and visitors.
- Provide a high level of hospitality and customer service to current and future residents as well as guests
- Process documentation such as credit screening, criminal background checks, lease and move-in packages, and lease signing
- Inspect apartments before occupancy, and ensure the apartment is in excellent condition.
- Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising, and sales activities, as well as ensuring the apartments are available for occupancy.
- Assist with the lease renewal program and the communication process.
Leasing Consultant
ARCHSTONE
Crystal City, VA
11.2006 - 05.2010
- Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Inspects apartments prior to resident move-in, ensures apartments are in move-in-ready condition, and schedules any outstanding items to be addressed with the maintenance team.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
- Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
- Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Skills
- Strategic planning
- Leadership
- Budget forecasts
- Analytical skills
- Operational Management
- Customer Satisfaction
- Financial reporting
Certification
- Community Manager Associations Institute-Certified Manager Of Community Association Candidate( CMCA
- Bachelor of Art Business Management, American Public University 2019
- Inclusionary Zoning Certification (IZ)
Timeline
General Manager, Union Heights. East & West
Kettler Management
07.2023 - 08.2024
District Manager III
Liberty Military Housing
05.2022 - 04.2023
Senior Community Manager-Lease-Up
Grady Management Inc
12.2018 - 05.2022
Community Manager
Greystar
11.2015 - 12.2018
Assistant Community Manager
Winn Residential
11.2014 - 11.2015
Leasing Consultant
UDR
05.2010 - 11.2014
Leasing Consultant
ARCHSTONE
11.2006 - 05.2010
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