Saybrei Chavez
Alpharetta,GA
Summary
Dedicated Communications Specialist with 8+ years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects. Eloquent writer with track record of creating consistently engaging content. Cultivates productive working relationships, and teams that instills confidence and trust.
Overview
7
7
years of professional experience
Work History
Media Editor and Communications Assist
Native Heart Publishing
Mesa, US
12.2022 - Current
- Achieved 50% superior visual quality and impact, by using advanced software tools for digital artworks by utilizing best-in-class editing software.
- Develop marketing strategies for projects by communicating and connecting with communities for event developments, and for contacted projects.
Customer Care Specialist
Wekopa Casino and Resort
Fort McDowell, US
12.2021 - 11.2022
- Exceeded expectations by reducing guest complaints by 90%, and increasing production by 30% by executing new processes of guest services.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Provided administrative support to the communications team by scheduling meetings and coordinating travel arrangements.
Customer Service Rep
Instacart
Phoenix, US
03.2021 - 12.2021
- Improved representative response by 72% replies per day by providing improvement solutions in the filings system.
- Managed 5-star rating in customer complaints by providing appropriate solutions and alternatives within sufficient time.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of sales and promotions, return policies and security practices, as well as exceeding the daily call requirements.
Medical Assistant
Arizona State University, Tempe Campus
Tempe, AZ
06.2020 - 03.2021
- Proficient in managing patient records, scheduling appointments, and coordinating office operations within healthcare environments.
- Demonstrated ability to streamline and optimize administrative processes, ensuring smooth and organized operations.
- Track record of boosting confidence and morale in professional healthcare settings.
Receptionist/Nursing Assistant
Phoenix Indian Medical Center
Phoenix, AZ
04.2017 - 06.2020
- Responsible for operating communication systems, including switchboards, paging systems, radios, and emergency equipment.
- Maintains attendance, records alarms and codes, and handles various communication channels.
- Updates employee directories and emergency call-back rosters.
- Manages conference room schedules, provides assistance to patients, and performs clerical duties.
- Tracks and analyzes incoming calls, preparing data for board presentations.
- Additionally, monitors patients in various medical units, takes vitals in the Emergency Department, performs injections and phlebotomy services, and handles front office responsibilities.
Education
Digital Marketing Certificate -
Coursera
01.2023
Phlebotomy Diploma -
Maricopa Corporate College
01.2019
Medical Assistant Diploma -
Pima Medical Institute
01.2018
Skills
- ProCreate
- Microsoft 365
- Adobe
- Organization
- Communication
- Event and Travel Planning
- Networking
- Multitasking
- Resourceful
- Proactive
- Problem-solving
- Root-cause analysis
- Research
- Video Editing
- Creative Direction
- Storyboarding
- Medical Coding
- OSHA Compliance
- Data Management
- Medical Records Management
Timeline
Media Editor and Communications Assist
Native Heart Publishing
12.2022 - Current
Customer Care Specialist
Wekopa Casino and Resort
12.2021 - 11.2022
Customer Service Rep
Instacart
03.2021 - 12.2021
Medical Assistant
Arizona State University, Tempe Campus
06.2020 - 03.2021
Receptionist/Nursing Assistant
Phoenix Indian Medical Center
04.2017 - 06.2020
Digital Marketing Certificate -
Coursera
Phlebotomy Diploma -
Maricopa Corporate College
Medical Assistant Diploma -
Pima Medical Institute
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