Sayda Lizbeth Barreras
Yuma,AZ
Summary
Proven Crediting Administration expert from Bose, adept in leveraging computer skills and organizational prowess to enhance operational efficiency and customer satisfaction. Demonstrated leadership in managing material handling and crediting processes, achieving significant improvements in customer service rework process. Skilled in accounting and customer relations, ensuring first-quality standards and effective supervision.
Overview
9
9
years of professional experience
Work History
Crediting Administation
Bose
Yuma, AZ
09.2019 - 09.2024
- Responsible for conducting analysis of material not clearly marked or identified via shipping label information.
- Understand the SAP system and the ability to conduct multiple information searches to identify the appropriate actions required to resolve and issue a credit to customer accounts appropriately. This includes, but is not limited to, the following:
- Conducting extensive searches using partial addresses, names, or serial numbers, and/or any information provided.
- Communicate with both internal and external customer support through a variety of means: by telephone, e-mail, and/or face-to-face.
- Assign specific account specialists, who will be the primary contact. Be responsible for day-to-day problem resolution for accounts, resolving specific concerns, answering inquiries pertaining to customer credit status, and providing an excellent customer service experience.
- Responsible for the collection and recording of all recovered and customer-returned units.
- Verify that the return made is consistent with what the customer reported they would be returning when the return authorization number was issued. This includes verifying the product type/version, components, and counts. Often requires removing system components from over-packed cartons. Requires a thorough knowledge of Bose products and components. Must learn standards to perform cosmetic inspection and assign product to the appropriate disposition. Will require the use of a digital camera to collect evidence of items returned in poor/scrap condition.
- Remove all components from overpack cartons, and stage/store separately for easier processing during the remanufacturing/customer service rework process.
Handle Material
Bose
Yuma, AZ
07.2015 - 09.2019
- Administer and operate the organization's warehouse, including the processing, packing, and storage of supplies, materials, and equipment.
- Account for all materials and supplies in the stores' facilities; audit goods received into the warehouse.
- Oversee receipt, storage, and shipment of materials, and related reporting in accordance with established procedures.
- Prepare and coordinate schedules for shipping and receiving materials to control the flow of goods, and regulate warehouse space.
- Ensure the effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment.
Education
GED -
Arizona High School Equivalency
Yuma, AZ06-1999
Skills
- Computer Skill
- Organization
- Organization and time management
- Supervision and leadership
- Customer relations
- Task prioritization
- First Quality Skills
- Accounting
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Crediting Administation
Bose
09.2019 - 09.2024
Handle Material
Bose
07.2015 - 09.2019
GED -
Arizona High School Equivalency
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