Sayde Broadway
Lake Geneva,WI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Behavioral Technician
Caravel Autism Health
Lake Geneva, WI
12.2023 - 09.2024
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- Monitored client progress and documented data on a daily basis.
- Conducted assessments of client needs and abilities.
- Developed positive relationships with clients and their families to ensure successful treatment outcomes.
- Utilized Applied Behavior Analysis principles to guide interventions for behavioral issues.
- Collaborated with other professionals to provide comprehensive care for each client's unique needs.
- Ensured safety of all individuals at the facility by following established protocols and procedures.
- Provided verbal reinforcement to encourage positive behaviors in clients.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
- Performed crisis intervention techniques when necessary.
Entertainment Staff Member
Sugarshack
Lake Geneva, WI
06.2022 - 11.2023
- Greeted guests upon arrival and provided tour of facility.
- Assisted with event setup, including arranging chairs, tables, decorations and other items.
- Provided customer service to guests in response to inquiries about services offered by the entertainment facility.
- Managed personal finances by collecting payment for services rendered.
- Created promotional materials such as flyers, business cards, and banners.
- Sought guidance from senior team members to resolve issues.
Autism Caregiver
Independant Contract
Rockton, Illinois
01.2015 - 01.2022
- Assisted client with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for client by engaging in conversation and participating in recreational activities.
- Transported client to activities
- Encouraged positive behaviors by modeling appropriate social skills.
Call Center Representative
Servicom
Machesney Park, Illinois
05.2018 - 04.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Made outbound sales calls to potential customers to promote products and services.
- Processed orders for customers over the phone.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized a computer system to track customer accounts and update order information.
- Handled escalated customer service issues professionally and efficiently.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
Produce Associate
Walmart
Rockton, Illinois
12.2017 - 05.2018
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Performed price changes on merchandise according to store policy.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Lifted heavy boxes of produce when required during stocking activities.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
Sandwich Artist
Subway
Rockton, Illinois
07.2017 - 11.2017
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Followed established procedures for handling money transactions accurately.
- Upsold additional items to increase store profits.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
Morrison High School
Morrison, IL06-2016
Skills
- Data collection and analysis
- Applied Behavior Analysis
- Behavior Observation
- Critical Thinking
- Adaptability and Flexibility
- Stress Management
- Goal Setting
- Team Collaboration
- Product Upselling
- Customer Service
- Problem Solving
- Strong Work Ethic
- Fast Learner
- Positive Attitude
Timeline
Behavioral Technician
Caravel Autism Health
12.2023 - 09.2024
Entertainment Staff Member
Sugarshack
06.2022 - 11.2023
Call Center Representative
Servicom
05.2018 - 04.2019
Produce Associate
Walmart
12.2017 - 05.2018
Sandwich Artist
Subway
07.2017 - 11.2017
Autism Caregiver
Independant Contract
01.2015 - 01.2022
High School Diploma -
Morrison High School