Saydi Booth
Apple Valley,MN
Summary
Diligent and results-oriented agency administrator with 10+ years of experience successfully leading teams through day-to-day operations. Possesses a proven track record of driving operational excellence, fostering teamwork, and delivering outstanding outcomes. Expertise, leadership acumen, and commitment to continuous improvement makes a valuable asset to any organization.
Overview
10
10
years of professional experience
Work History
Agency Administrator
Acrisure Protection Group
12.2021 - Current
- Developed monthly reports.
- Fostered strong rapport with clients and vendors through consistent follow-up and communication.
- Created organized filing system to manage department documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Streamlined workflow.
- Coordinated office events, seminars and meetings for staff and clients.
Team Lead
Walser Toyota
06.2019 - 12.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Devised and implemented processes and procedures to streamline operations.
Warranty Administrator
Walser Toyota
04.2018 - 06.2019
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Service Administrator
Walser Toyota
09.2013 - 04.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
- Updated customer service database with new information, address changes and contact details.
Education
Associate of Arts - Digital Marketing
Dakota County Technical College
Rosemount, MN06.2022
High School Diploma -
Hutchinson Senior High School
Hutchinson, MN06.2011
Skills
- Administrative Support
- Team Development
- Effective Communication
- Conflict Mediation
- Process Streamlining
- Orientation and Training
Timeline
Agency Administrator
Acrisure Protection Group
12.2021 - Current
Team Lead
Walser Toyota
06.2019 - 12.2021
Warranty Administrator
Walser Toyota
04.2018 - 06.2019
Service Administrator
Walser Toyota
09.2013 - 04.2018
Associate of Arts - Digital Marketing
Dakota County Technical College
High School Diploma -
Hutchinson Senior High School
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