Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saydi Diaz Ramirez

Hollywood,FL

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals with over 8 years of relevant experience. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in patient administrative procedures, billing and customer service best practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Advocate Coordinator

PlushCare of California
08.2022 - Current
  • Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Answered incoming calls, scheduled appointments, answered billing and scope of practice questions
  • Verified patient insurance eligibility, entered patient information into EMR.

Medical Office Manager

Sanitas Medical Center
11.2017 - 12.2021
  • Managed over 30 employees with various personalities and from different cultures for large rapidly growing physician practice.
  • Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Ensured compliance with regulatory agencies such as AHCA, OSHA and HIPAA regulations
  • Monitored customer accounts to identify and rectify billing, referrals and health information management issues.

Lead Patient Representative Coordinator

Sanitas Medical Center
05.2017 - 11.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing, referrals using eCW and Availity
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care
  • Created and managed over 120 electronic patient records on a daily basis, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Education

Associate in Science (A.S.) in Nursing -

FVI School of Nursing and Technology
Miramar, FL
12.2023

Associate in Arts in Biology (Pre-Med) -

Broward College
Davie, FL
06.2016

Diploma in Paralegal -

University of Miami
Miami, FL
02.2023

Skills

  • Team Leadership and Motivation
  • Customer Service Excellence
  • Empathy and compassion
  • Attention to Detail
  • Strong Work Ethic
  • Computer literacy

Certification

Member of the National Society of Leadership and Success, 2016

Timeline

Care Advocate Coordinator

PlushCare of California
08.2022 - Current

Medical Office Manager

Sanitas Medical Center
11.2017 - 12.2021

Lead Patient Representative Coordinator

Sanitas Medical Center
05.2017 - 11.2017

Associate in Science (A.S.) in Nursing -

FVI School of Nursing and Technology

Associate in Arts in Biology (Pre-Med) -

Broward College

Diploma in Paralegal -

University of Miami

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Saydi Diaz Ramirez