Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Saydi Ramos

Zephryhills,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Molinahealthcare
10.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Rep/Pharmacy Tech

Walgreens Pharmacy
01.2013 - 09.2019
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Report Generation
  • Complaint Resolution
  • Information Security
  • Documentation
  • Microsoft Excel
  • [Language] Translation
  • Customer Support
  • Call Center Experience
  • Product knowledge

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Molinahealthcare
10.2019 - Current

Customer Service Rep/Pharmacy Tech

Walgreens Pharmacy
01.2013 - 09.2019
Saydi Ramos