Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Molinahealthcare
10.2019 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Boosted customer retention by promptly handling complaints and providing appropriate solutions.
Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Rep/Pharmacy Tech
Walgreens Pharmacy
01.2013 - 09.2019
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Streamlined prescription processing with accurate data entry and verification of patient information.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T