Saydie Mena
La Habra,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
Zamora Plumbing Inc
05.2016 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduce costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Manage scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Front Desk Receptionist
George Lim DMD
06.2012 - 07.2014
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded deliveries and distributed to personnel.
- Drafted professional business documents, spreadsheets and correspondence.
- Explained policies and procedures to visitors.
- Scheduled and confirmed appointments.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors and verified reasons for visit and appointment information.
- Welcomed large volume of guests and improved overall customer service.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Education
High School Diploma -
Los Angeles International Charter High School
Los Angeles, CA06.2011
Skills
- Reliable and Punctual
- Computer Proficiency
- Verbal and Written Communication
- Call Answering and Routing
- Prioritization and Time Management
- Scheduling and Calendar Management
- Visitor and Customer Relations
- Attention to Detail
- Courteous and Professional
- Customer Service-Oriented
- Positive Attitude and Energetic
- Customer Service
- Microsoft Office
- Appointment Scheduling
- Cash Transactions
- Documentation and Reporting
- Administrative Skills
- Email and Telephone Decorum
- Office Supplies Ordering
- Fluent in English and Spanish
- Hospitality Services
- Conflict Management
- Team Collaboration
- Technologically Savvy
- Listening Skills
- Package and Mail Receipt
- Call Routing
- Oral and Writing Communication
Timeline
Office Manager
Zamora Plumbing Inc
05.2016 - Current
Front Desk Receptionist
George Lim DMD
06.2012 - 07.2014
High School Diploma -
Los Angeles International Charter High School