Saydrian Campbell
Summary
Dynamic customer service professional with proven expertise at Alorica, enhancing operational workflows and elevating customer satisfaction. Skilled in problem resolution and data entry, I excel in high-pressure environments, leveraging critical thinking and active listening to deliver exceptional service. Committed to fostering positive client relationships and streamlining processes for optimal efficiency. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
09.2023 - Current
- Identified opportunities for process improvement, contributing to enhanced operational workflows in the department.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Entry Clerk
Ministry Of Health And Wellness
07.2022 - 09.2023
- Entered patient data accurately into electronic health records system.
- Conducted regular audits to ensure data integrity and compliance with health regulations.
- Streamlined data entry processes, reducing errors and improving workflow efficiency.
- Collaborated with healthcare professionals to verify patient information and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Trained new staff on data entry protocols and software usage for optimal productivity.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Managed sensitive information while adhering to privacy policies and confidentiality standards.
Customer Service Representative
Hilo Food Store
07.2019 - 07.2022
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Ensured compliance with store policies and procedures, promoting a safe and organized shopping environment.
- Provided feedback on inventory levels and product availability, supporting stock management efforts effectively.
- Trained new staff on customer service protocols, enhancing team efficiency and consistency in service quality.
- Collaborated with team members to streamline operations and improve service delivery effectiveness.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Calabar High School
Kingston, Jamaica Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Problem resolution
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Order processing
- Appointment scheduling
- Microsoft PowerPoint
- Microsoft Office Suite
- Customer relationship management (CRM)
- Data collection
- De-escalation techniques
- Technical support
- Live chat support
- Multi-line phone talent
- Assertiveness
- Recordkeeping strengths
- Spreadsheets
- Service upselling
- POS systems expert
- CRM software proficiency
Timeline
Customer Service Representative
Alorica
09.2023 - Current
Data Entry Clerk
Ministry Of Health And Wellness
07.2022 - 09.2023
Customer Service Representative
Hilo Food Store
07.2019 - 07.2022
High School Diploma -
Calabar High School