SAYDY MALDONADO
Bay Shore,New York
Summary
Detail-oriented Customer Service Representative and Executive Assistant with over 5 years of experience in office environments, recognized for exceptional problem-solving abilities and effective communication skills. Proven track record of enhancing operational efficiency and fostering positive team dynamics. Eager to leverage expertise in customer relations and organizational support to drive company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Global Freight Management
Bohemia, USA
03.2021 - Current
- Contributed to team success through superior customer service
- Interact with customers in person, over the phone or email to obtain any information regarding their orders or incoming product
- Assisted customers by addressing their inquiries with courtesy and professionalism
- Verified accuracy of goods received against packing slips and bills of lading
- Approached and solved problems with initiative
- Organized transportation logistics by assigning dedicated slots to carrier shipments
- Responded quickly to urgent, customer-facing issues
- Utilized 3PL tools to process orders and inbounds, ensuring detailed paperwork review
- Built and maintained strong working relationships with customers, employees and vendors
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Administrative Assistant
Iris Electronics
04.2020 - 03.2021
- Handled front desk responsibilities by welcoming guests and addressing calls promptly
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Provided information on products and services to address customer queries
- Provided general accounting support for financial leadership as needed
- Utilized QuickBooks to manage data entry of orders and invoicing tasks
- Maintained accurate records of inventory transactions and returned goods
Education
Associates Degree -
Suffolk County Community College
NY01.2022
Skills
- Team leadership
- Customer service
- Spanish fluency
- Analytical thinking
- Attention to detail
- Problem-solving abilities
- Accurate Data Entry
- Customer Relations
- Account management
- Time management
Timeline
Customer Service Representative
Global Freight Management
03.2021 - Current
Administrative Assistant
Iris Electronics
04.2020 - 03.2021
Associates Degree -
Suffolk County Community College
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