Sayed Balkhi

Proactive and detail-oriented Infrastructure Technician with expertise in maintaining and supporting IT systems to ensure seamless operations. Skilled in monitoring, upgrading, and securing devices and networks to provide a robust and efficient IT environment.

Key Responsibilities:

• Monitored, maintained, and troubleshot IT infrastructure, including servers, workstations, and networking equipment, ensuring optimal system performance and minimal downtime.
• Performed regular updates, patches, and upgrades on hardware and software to safeguard devices and ensure compatibility with organizational standards.
• Ensured the security of systems by implementing and managing antivirus software, firewalls, and other security protocols to protect against vulnerabilities.
• Set up, configured, and repaired IT devices and peripherals, aligning with user and business needs.
• Conducted preventive maintenance and routine system health checks to address potential issues before they impacted operations.
• Managed network infrastructure, including running cables, configuring routers/switches, and maintaining reliable connectivity for users and systems.
• Provided technical support to users, resolving hardware, software, and network-related issues efficiently.
• Maintained accurate documentation of system configurations, maintenance activities, and incident resolutions to support continuous improvement and knowledge sharing.

Key Achievements:

• Reduced system vulnerabilities by implementing a streamlined update and patch management process, ensuring all devices were consistently up to date and secure.
• Improved system reliability by identifying and addressing recurring infrastructure issues through proactive maintenance strategies.
• Enhanced user productivity by minimizing downtime through swift issue resolution and effective communication.

Technical Skills:

• System updates and patch management
• Infrastructure maintenance and troubleshooting
• IT security protocols and device protection
• Network setup, cabling, and configuration
• Hardware and software installation and upgrades
• Documentation and reporting

Dedicated System Support Specialist with hands-on experience in troubleshooting, maintaining, and optimizing computer systems, networks, and peripherals. Skilled in delivering timely technical support, performing hardware and software upgrades, and ensuring seamless network connectivity to meet organizational needs.

Key Responsibilities:

• Diagnosed and resolved hardware and software issues for desktops, laptops, and peripherals, minimizing system downtime.
• Performed installation, configuration, and upgrades of operating systems, applications, and hardware components to ensure compatibility and functionality.
• Set up, maintained, and repaired local area networks (LANs), including running cables, configuring network devices, and ensuring reliable connectivity.
• Conducted preventive maintenance and system checks to ensure optimal performance and reliability of IT infrastructure.
• Collaborated with users to identify technical issues, provided solutions, and delivered training on basic system operations.
• Documented technical issues, solutions, and maintenance activities to maintain a comprehensive IT knowledge base.
• Monitored system performance and implemented upgrades to improve efficiency and meet changing organizational requirements.

Key Achievements:

• Successfully reduced system downtime by identifying recurring issues and implementing proactive solutions.
• Enhanced network reliability by improving cable management and conducting thorough system audits.
• Delivered user-focused support, achieving high satisfaction rates through efficient problem resolution and communication.

Technical Skills:

• Hardware and software troubleshooting
• Installation and upgrades (hardware, OS, and applications)
• Network setup and maintenance (LAN/WAN)
• Cable installation and management
• System optimization and performance monitoring

Job Summary:
Highly skilled Cultural Advisor and Battle Interpreter with extensive experience bridging communication and cultural gaps between the US Army and Afghan officials, leaders, and military personnel. Served as a vital link to ensure effective collaboration, mutual understanding, and mission success while safeguarding both sides from cultural misunderstandings or operational risks. Proficient in multiple languages, including English, Dari, Pashto, Persian, Urdu, and Hindi, enabling seamless communication across diverse groups. Honored with two Medals of Honor for exceptional service and dedication.

Key Responsibilities:

• Acted as the primary interpreter for the US Army, facilitating clear and accurate communication during high-level meetings with Afghan officials, military leaders, and local authorities.
• Provided cultural guidance to ensure smooth interactions and the respectful execution of operations, fostering trust and cooperation between the US Army and Afghan counterparts.
• Advised US Army personnel on Afghan cultural norms, traditions, and sensitivities, minimizing risks of miscommunication or unintentional offense.
• Played a key role in planning and executing joint operations, ensuring alignment with cultural expectations and operational objectives.
• Identified and mitigated potential cultural or language barriers that could jeopardize mission success or put personnel at risk.
• Assisted in intelligence gathering and analysis by providing context and insights based on cultural and local knowledge.
• Supported conflict resolution efforts by serving as a neutral mediator during sensitive discussions and negotiations.
• Maintained confidentiality and professionalism while handling sensitive information in high-pressure environments.

Key Achievements:

• Successfully facilitated critical negotiations and strategic meetings that strengthened alliances and mission outcomes.
• Prevented potential cultural misunderstandings that could have compromised operations, contributing to mission safety and success.
• Honored with two Medals of Honor for exemplary service, dedication, and impact during military operations.

Skills and Expertise:

• Advanced interpretation and translation (English, Dari, Pashto, Persian, Urdu, Hindi)
• Cultural advisory and diplomacy
• Conflict resolution and negotiation
• Tactical communication and operational planning
• Cross-cultural relationship building
• Confidentiality and professionalism under pressure