Sayed Shah

• Team Management, Supervision, leading and supervised a team of security personnel, ensuring adherence to security protocols, efficient shift management, and timely response to security incidents.
• Training and compliance Providing ongoing training to security staff on operational procedures, emergency response, and compliance with company policies and local regulations, ensuring optimal performance and safety standards

Managed a team of staff, ensuring smooth daily operations and excellent customer service.

Trained new employees on store policies, customer interactions, and problem-solving techniques.Assisted customers with inquiries, returns, and product recommendations to improve their shopping experience.

Handled cash transactions and operated the POS system efficiently.

Maintained a clean and organized workspace while ensuring shelves were well-stocked.

Resolved customer complaints professionally, keeping a positive and welcoming store environment.

Technical Support & Troubleshooting: Provided hardware and software support for over 80 employees, resolving IT issues and ensuring smooth system operations.

Network Setup & Maintenance: Assisted in setting up office networks, configuring routers, and troubleshooting internet connectivity problems.

• Data Backup & Security: Implemented regular data backup procedures and basic cybersecurity measures to protect company information.

• Microsoft Office & Excel Expertise: Created automated Excel reports to track office IT inventory and maintenance schedules.

• Software Installation & Updates: Installed and updated Windows operating systems, antivirus software, and office productivity tools.

• Employee IT Training: Conducted training sessions to help employees understand cybersecurity best practices and improve computer skills.