Sayed Khabirullah Sadat
Charlottesville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Greeter - Welcome Team
UVA Health
11.2022 - Current
- Greets patients and guests appropriately, and provides necessary information while maintaining confidentiality.
- Transports patients safely by ensuring that equipment is clean and in good repair, and by using proper transfer and transport techniques.
- Manages work area.
- Works as a part of the Patient Experience Office to help provideall aspects of services
- Provide information/pass’s to the patients-Visitors
Legal Services & Government Relations Manager
RANA Technologies
10.2019 - 08.2021
- Oversee and manage a liaison program between the organization and legislative entities.
- Researches and monitors government activities that could affect the organizations business and clients.
- Assists senior management and leadership with strategic planning for known and potential regulatory activities related to the business and industry.
- Builds and maintains professional relationships with members of MCIT, and other government entities and agencies.
- Joins trade associations and industry committees and seeks leadership roles.
Collaborates with industry advocates to build areas of common interest. - Testifies before government committees in support of the organization and/or industry.
- Introduces legislative and public policy changes that will support company operations.
- Performs other duties as required.
Call Center Supervisor/Manager of Operations
RANA Technologies ( Malomaat 411)
11.2015 - 10.2019
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
- Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
PR Assistant
Roshan TDCA
03.2006 - 06.2012
- Contributed to the development of company messaging, ensuring consistent language usage and tone across all forms of communication.
- Generated positive news stories highlighting corporate initiatives by identifying compelling story angles and pitching them effectively to targeted media outlets.
- Increased efficiency in monitoring competitors'' activities through the implementation of an organized tracking system.
- Organized and executed successful PR events, such as press conferences and product demonstrations, increasing brand exposure.
- Improved social media engagement by curating dynamic content and implementing strategic posting schedules.
- Monitored media coverage of the company, analyzing results for sentiment, reach, and impact on overall business objectives.
Education
Bachelor of Arts (LLB) - LLB
Kabul, University
Kabul, Afghanistan 01.2017
GED -
Ghulam Haidar Khan
Kabul, Afghanistan 01.2005
Skills
- Customer Support
- Complaint Handling
- Customer Focus
- Problem-solving abilities
- Computer Proficiency
- Follow-up skills
- Conflict Resolution
- Microsoft Outlook
Languages
Pashto
Full Professional
Persian
Full Professional
English
Professional Working
Timeline
Greeter - Welcome Team
UVA Health
11.2022 - Current
Legal Services & Government Relations Manager
RANA Technologies
10.2019 - 08.2021
Call Center Supervisor/Manager of Operations
RANA Technologies ( Malomaat 411)
11.2015 - 10.2019
PR Assistant
Roshan TDCA
03.2006 - 06.2012
Bachelor of Arts (LLB) - LLB
Kabul, University
GED -
Ghulam Haidar Khan
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