SAYED MOHAMMAD USOFI
Concord,CA
Summary
Dynamic sales professional with extensive experience at Serramonte Ford, excelling in customer service and negotiation. Proven track record in automotive sales and online engagement, consistently achieving sales goals. Adept at fostering client relationships and training teams, leveraging strong communication skills to enhance customer satisfaction and drive business growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Online Rug & Carpet Sales
Independent
Concord, USA
10.2020 - Current
- Imported and sold authentic Afghan rugs through social media platforms.
- Managed customer orders and inquiries to ensure seamless service delivery.
- Coordinated delivery logistics to meet customer expectations efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Representative
Serramonte Ford
Colma
06.2025 - 10.2025
- Assisted customers with vehicle selection and provided product knowledge.
- Conducted follow-up calls to maintain customer relationships and address inquiries.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Facilitated test drives to enhance customer experience and showcase vehicle features.
- Managed paperwork for vehicle sales, ensuring accuracy and compliance with regulations.
- Utilized dealership software to track inventory and sales progress effectively.
- Engaged in ongoing training to stay informed about new products and industry trends.
- Demonstrated excellent communication skills while handling customer objections and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Auto Broker
Big Luck Cars
Pleasant Hill, USA
10.2023 - 03.2025
- Acquired vehicles from Copart and IAA auctions for resale or export.
- Matched customers with suitable vehicles based on specified requirements.
- Executed online marketing strategies and managed vehicle listings.
- Negotiated vehicle prices with clients to secure favorable deals.
- Evaluated customer needs to recommend suitable auto options.
- Coordinated financing options and paperwork for vehicle purchases.
- Assisted clients in understanding vehicle features and benefits.
- Conducted market research to stay informed on industry trends.
- Researched market trends in order to provide accurate pricing information to customers.
- Organized transport of vehicles from seller to buyer location.
- Negotiated and finalized purchase contracts between buyers and sellers of vehicles.
Salesperson
Kermanig Bakery
Los Angeles, USA
02.2016 - 01.2019
- Streamlined inventory and sales operations to enhance efficiency.
- Organized roadshows to promote products and boost visibility.
- Trained staff on optimized sales strategies for improved performance.
- Assisted customers with product selection and special orders.
- Managed inventory levels, ensuring fresh stock availability daily.
- Resolved customer inquiries and complaints with professionalism and care.
General Manager
HHP LTD
Kabul, Afghanistan
06.2012 - 12.2015
- Oversaw full company operations including sales, staffing, costum clearance and development
- Led business growth through branching and custom client services
- Directed daily operations to ensure effective team performance and workflow.
- Developed strategic plans aligning with company goals and market trends.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Sales Manager
Cheqara Auto Dealer
Herat, Afghanistan
03.2007 - 12.2010
- Successfully managed daily operations and inventory of auto dealership to optimize efficiency.
- Fostered strong relationships with clients to encourage repeat business and referrals.
- Oversaw daily operations of the sales floor, ensuring a positive customer experience at all times.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Skills
- Automotive Sales & Auction Bidding
- Customer service
- Sales techniques
- Negotiation skills
- Communication skills
- Team collaboration
- Time management
- Quality assurance
- Friendly, positive attitude
- Problem-solving
- Calm under pressure
- Multitasking Abilities
- Inventory Management & Control
- Online Sales & Customer Engagement
- Sales Training & Staff Management
- Negotiation & Deal Closing
- Microsoft Office & Computer Literacy
Timeline
Sales Representative
Serramonte Ford
06.2025 - 10.2025
Auto Broker
Big Luck Cars
10.2023 - 03.2025
Online Rug & Carpet Sales
Independent
10.2020 - Current
Salesperson
Kermanig Bakery
02.2016 - 01.2019
General Manager
HHP LTD
06.2012 - 12.2015
Sales Manager
Cheqara Auto Dealer
03.2007 - 12.2010
SALES EXCELLENCE CERTIFICATE
BERKSHIRE HATHAWAY AUTOMOTIVE
High School Diploma -
Certificate in Computer General Education - Basic Hardware, Software, Microsoft Office
Auto Dealer Training - Auction Bidding, Inventory & Sales Management
DMV Licensed Vehicle Salesperson - California
Education
SALES EXCELLENCE CERTIFICATE
BERKSHIRE HATHAWAY AUTOMOTIVE
07-2025