SAYEED SAEEDI
Chicago,IL
Summary
Experienced Senior Customer Success professional with expertise in driving value for SaaS, IoT, and MSP organizations. Proven leadership in enhancing Customer Success teams, and improving client engagement.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Manager
Agio
New York, NY
08.2022 - Current
- Assign IT governance tasks to delivery and support teams, while managing communications with the client.
- Oversaw and developed key customer relationships to close strategic opportunities.
- Collaborate with cross-functional teams to establish customer success programs and revamp client onboarding.
- Serve as the primary point of contact for managing critical client escalations.
- Successful OKR delivered each quarter (ex. increase user adoption of the AgioNow Portal)
- Lead weekly meetings and presentations (ex. CS Team, Churn Prevention, DR Planning)
Senior Customer Success Manager
Particle
San Francisco, CA
12.2021 - 08.2022
- Conducted research on emerging technologies related to IoT solutions in order to stay current with industry trends.
- Collaborated with product teams to define requirements for new features and services.
- Analyzed system logs and generated reports for stakeholders regarding performance metrics or usage statistics.
Customer Success Manager
Price fx
Chicago, IL
07.2019 - 12.2021
- Led and contributed to deliver 15 enterprise pricing software projects through successful agile methodology.
- Coached and guided clients through UAT, and then eventual Go Lives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
Global Project Manager
LangSpire
Dubai , UAE
07.2017 - 03.2019
- Managed the largest localization project in company history with value over 3 million USD.
- Created, maintained and tracked project budgets, schedules, milestones and deliverables.
- Drafted reports outlining key performance indicators related to each assigned project.
Education
Bachelor of Arts - International Law
Indiana University Bloomington
Bloomington, IN05-2017
Skills
- CS Coaching & Mentoring
- Strategic Account Planning
- Escalation Management
- Customer Relations
- Pipeline Development
- Strategic Communications
- Upselling Strategies
- Customer Advocacy
- Data-Driven Decision-Making
- Revenue Growth
- Customer Retention
- Stakeholder Management
- Gap Analysis
- Proficient in ServiceNow
- Proficient in Salesforce
- Proficient in Jira & Confluence
- Software Implementation
- Customer Relationship Building
- Training and Mentoring
- Opportunity Management
- Project Management
- Productivity Improvement
- Cost Control
- Document Management
- Risk Management
- Forecasting
- Agile Methodology
Languages
English
Native/ Bilingual
Uzbek
Native/ Bilingual
Persian
Native/ Bilingual
Arabic
Limited
References
References available upon request.
Timeline
Senior Customer Success Manager
Agio
08.2022 - Current
Senior Customer Success Manager
Particle
12.2021 - 08.2022
Customer Success Manager
Price fx
07.2019 - 12.2021
Global Project Manager
LangSpire
07.2017 - 03.2019
Bachelor of Arts - International Law
Indiana University Bloomington
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