Summary
Overview
Work History
Education
Skills
Skillsabilities
Certification
Timeline
Generic

Sayeeda Mohammed

Wilmington,Delaware

Summary

I have been working in customer service for a little over seven years and it has truly been my greatest pleasure being able to meet so many amazing people that I've built really good relationships with and are still in contact with. Some of my biggest responsibilities I've had throughout my career is definitely having the ability to communicate clearly and thoroughly, having lots of patience while also being very understanding, being very organized, paying close attention to detail, the capability of solving problems, and being able to work as a team. My biggest accomplishments would have to be the first two years of me working at Starbucks getting promoted to be a trainer and also passing the test to become a master barista. Another big accomplishment is from my job at Citizens Bank. In less than a year of working there I surpassed all of my goals each quarter and also received a certificate for my excellent customer service skills from the surveys the customers receive, leaving me with a 98% overall average. Lastly at M&T Bank I also do really really well with my sales and goals from all of the relationships I built and referrals. All in all I love learning and pushing myself to the best of my abilities. I truly believe that I can be successful in anything I do as long as I work hard & stay focused. My main goal is to find a Bank that I can grow with long term, even after graduating and just prosper with the company for many many years to come.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Universal Banker

M&T Bank
Wilmington, DE
07.2019 - Current
  • Greet customers and provide excellent customer service
  • Building long term relationships with clients through my expert knowledge
  • Assist customers with their various banking or financial needs (opening checking and savings accounts)
  • Providing advice based on customer needs by recommended appropriate products the bank offer (HELOCS, loans, credit cards, and the many different partners in the bank such as the financial advisor)
  • Managing client bank accounts
  • Processing payments and withdrawals
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses
  • Resolving client queries and complaints
  • Guiding clients in retirement planning
  • Participate in training and development
  • Doing follow up calls and calling leads

Bank Teller

Citizens Bank
Wilmington, De
07.2019 - 08.2020
  • Customer Service
  • Conduct dozens of bank's routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
  • Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
  • Make sales referrals, suggest alternate channels and cross-sell products and services
  • Go the "extra mile" to build trust relationships, customer loyalty and satisfaction
  • Comply with regulatory requirements
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses
  • Resolve customers' issues and provide relevant information.

Barista

Target
Wilmington, De
07.2017 - 06.2019
  • Opening/Closing Store
  • Customer Service
  • Cashier
  • Make Drinks
  • Cleaning Constantly
  • Training New Baristas
  • Studying New Drink Launches
  • Building Customer Relationships By Remembering Their Names & Drinks, & Helping Them With Recommendations When They Cant Make A Decision.

Education

Accounting

Wilmington University
New Castle, DE
05-2025

Skills

  • Customer service
  • Analytical Thinking
  • Risk Management
  • Attention to Detail
  • Problem Solving
  • Teamwork
  • Sales
  • Communication and Interpersonal
  • Leadership
  • Business Intelligence
  • Critical Thinking
  • Ethics
  • Digital Tools
  • Insurance Products
  • Branch operations
  • Document Preparation
  • Transaction Processing
  • Investment strategies
  • Financial Advising

Skillsabilities

Building a relationship with your customer and gaining their trust is the best way to achieve your sales goal. Not only are you meeting the customers needs but you're also making sure the customer is getting the most out of their relationship with the bank., Ability to communicate clearly both verbally and in writing while also being able to actively listen., Researching and identifying the problem, analyzing the situation, and making appropriate decisions based on effective and ineffective solutions.

Certification

  • Life Insurance License

Timeline

Universal Banker

M&T Bank
07.2019 - Current

Bank Teller

Citizens Bank
07.2019 - 08.2020

Barista

Target
07.2017 - 06.2019

Accounting

Wilmington University
Sayeeda Mohammed