Saylor King
Auburn,AL
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess
Staks Pancake Kitchen
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Relayed guest comments or suggestions to manager on duty for further action.
- Assisted managers with quickly resolving service- and food-related issues.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Completed daily side work and opening and closing duties without fail.
Hostess
Pirates Bar And Grill
02.2022 - 03.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Hostess
The Pelican Reef
06.2021 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and handled packaging of to-go orders.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Used cash registers and credit card machines to cash out customers.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Science - Criminal Justice
Southern Union State Community College
Opelika, AL05.2025
High School Diploma -
McGill-Toolen Catholic High School
Mobile, AL05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Guest Engagement
- Payment Processing
- Table Bussing
- Food Running
Timeline
Hostess
Staks Pancake Kitchen
08.2023 - Current
Hostess
Pirates Bar And Grill
02.2022 - 03.2022
Hostess
The Pelican Reef
06.2021 - 08.2021
Associate of Science - Criminal Justice
Southern Union State Community College
High School Diploma -
McGill-Toolen Catholic High School
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