Saylor Ramos
Odessa
Summary
Reliable with experience in retail and customer service environments. My strengths include cash handling, POS systems operation, maintaining speed, accuracy, courtesy and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
10
10
years of professional experience
Work History
Shift lead/Customer Service
Leaders Chicken
Saint Amant
04.2022 - 12.2024
- Managed cash register, ensuring proper handling of cash and credit payments.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers in selecting menu items and answering product-related questions.
- Maintained cleanliness and organization of the checkout area and dining space.
- Collaborated with team members to ensure smooth service during peak hours.
- Conducted inventory checks to monitor stock levels of food and supplies.
- Handled customer complaints professionally, providing timely solutions and support.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Shift lead /Cashier
Jersey Mike's
Baton Rouge
02.2024 - 11.2024
- Trained new employees on food preparation and customer service protocols.
- Monitored inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations in food handling practices.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted daily quality checks on food products to ensure freshness and taste.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Delegated tasks to employees and monitored activities and task completion.
Cashier
RaceTrac Petroleum, Inc.
Geismar
11.2020 - 10.2021
- Operated cash register and maintained accurate cash drawer throughout shifts.
- Stocked shelves and organized merchandise to enhance store appearance.
- Monitored fuel dispensers and ensured compliance with safety standards.
- Handled customer complaints with professionalism and resolved issues effectively.
- Collaborated with team members to maintain a clean and safe environment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Night Auditor
Super 8 Motel
Baker
06.2020 - 07.2020
- Coordinated room assignments based on occupancy rates and guest preferences.
- Maintained cleanliness and organization of the lobby and front desk areas during shifts.
- Monitored security cameras to ensure safety and protection for guests and property.
- Processed late-night reservations, ensuring accurate entries into the property management system.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Processed guest check-outs, including payment processing and providing receipts.
Cashier
KOLACHE KITCHEN
Baton Rouge
07.2019 - 01.2020
- Completing daily cleaning checklists
- Operated cash register and maintained accurate cash drawer throughout shifts.
- Assisted customers with product selection and answered inquiries promptly.
- Stocked shelves and organized merchandise to enhance store appearance.
- Handled customer complaints with professionalism and resolved issues effectively.
- Collaborated with team members to maintain a clean and safe environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Assistant Manager
Smoothie King
Baton Rouge
07.2018 - 07.2019
- Assisted in training new team members on smoothie preparation and customer service.
- Managed daily inventory levels and coordinated supply orders for smooth operations.
- Ensured compliance with health and safety standards during food preparation processes.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Implemented efficient workflow processes to improve team productivity and service speed.
- Monitored customer feedback to identify areas for service improvement and employee training.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
Cashier/Customer Service
McDonald's
04.2016 - 11.2017
- Cash handling
- Training new employees
- Ensuring all employees follow policies provided from corporate
- Providing excellent customer service
- Maintaining cleanliness
- Ensuring all logs/checklists are completed correctly
Server
PARC 73
Prairieville
05.2015 - 12.2015
- Dish pit
- Serve party halls
- Clean party halls
- Providing excellent customer service
- Setting up for weddings, business meetings, gatherings
- Preparing refreshers & party favors
- Greeting/serving guests during events
- Maintaining cleanliness and restocking
- Completing daily check lists and procedures
Skills
- Shift Lead
- Key Holder
- Cash Handling
- Customer Service Skills
- Sales
- Scheduling
- Training
- Food Prep
- Assistant Manager Experience
- Catering
- Cash handling
- Guest services
- Serving
- Training & development
- Communication skills
- Hospitality
Timeline
Shift lead /Cashier
Jersey Mike's
02.2024 - 11.2024
Shift lead/Customer Service
Leaders Chicken
04.2022 - 12.2024
Cashier
RaceTrac Petroleum, Inc.
11.2020 - 10.2021
Night Auditor
Super 8 Motel
06.2020 - 07.2020
Cashier
KOLACHE KITCHEN
07.2019 - 01.2020
Assistant Manager
Smoothie King
07.2018 - 07.2019
Cashier/Customer Service
McDonald's
04.2016 - 11.2017
Server
PARC 73
05.2015 - 12.2015
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