Sayma Rahman
Barnegat,NJ
Summary
Dynamic professional with a proven track record in educational and managerial roles, notably at The Learning Experience. Excelled in enhancing customer satisfaction and streamlining service processes, demonstrating exceptional problem-solving aptitude and interpersonal skills. Achieved continuous improvement through effective team building and technology integration, significantly boosting efficiency and student engagement.
Overview
19
19
years of professional experience
Work History
Teacher
The Learning Experience
Manahawkin, NJ
03.2024 - Current
- Create lesson plans to teach students subjects
- Teach students how to interact with others
- Observe students to evaluate their abilities, strengths, and weaknesses
- Instruct an entire class or smaller groups of students
- Grade students' assignments
Assistant Manager
Euro Hotels Group
London, United Kingdom
10.2007 - 05.2012
- Playing a key role in assisting the hotel manager in the day to day operations including dealing with guest reservations and cancellations, preparing sales reports, cash handling and generating sales invoices to various organisations
- Data Entry, records management, interface daily with internal partners in new business, operations and consumer affairs divisions
- Responsible for delegating duties to internal staff and contractors, ensuring staff are well motivated and efficient performance in maintained
- MS Word, Excel and Access
Customer Service Assistant
Barnes And Nobles
Brooklyn, NY
06.2006 - 12.2006
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Streamlined the customer service process for increased efficiency and faster response times
- Assisted customers with product selection, providing detailed information on features and benefits
- Collaborated with team members to improve overall customer experience and boost company reputation
- Managed customer complaints effectively, offering solutions that exceeded expectations
Education
Bachelor of Science - Airport Management
Vaughn College of Aeronautics And Technology
East Elmhurst, NY06.2006
Skills
- Problem Resolution
- Continuous Improvement
- Time management abilities
- Problem-solving aptitude
- Reliability
- Professionalism
- Project-based learning
- Differentiated instruction
- Instructional methods
- Faculty collaboration
- Team building
- Growth mindset
- Student records management
- Test grading
- Parent and teacher conferences
- Strong multitasking
- Conflict resolution
- Excellent interpersonal skills
- Exceptional communication
Hobbies and Interests
- Reading
- Traveling
Languages
Bengali, Limited Working
References
References available upon request.
Timeline
Teacher
The Learning Experience
03.2024 - Current
Assistant Manager
Euro Hotels Group
10.2007 - 05.2012
Customer Service Assistant
Barnes And Nobles
06.2006 - 12.2006
Bachelor of Science - Airport Management
Vaughn College of Aeronautics And Technology
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