SAYMARE MONTERO

• Build positive relationships with residents, demonstrating empathy and understanding.
• Complete intake assessments, assist with move-ins and move-outs, and oversee daily
operations.
• Coordinate activities for children, ensuring safety and engagement.
• Document resident progress and create detailed incident reports to maintain compliance
with regulatory standards.
• Conduct wellness checks and ensure compliance with DHS protocols.
• Conduct unit inspections to ensure compliance with DHS regulations and maintain a safe,
sanitary living environment.
• Monitor and distribute personal care items, ensuring residents have access to basic
necessities.
• Collaborate with case managers and management to address resident concerns, advocate
for their needs, and support goal-setting.
• Maintain facility cleanliness and safety through regular rounds and adherence to
organizational policies.

• Coordinated global travel arrangements and luxury services
• Used Sabre and Amadeus to book flights, hotels, and car rentals
• Negotiated with vendors and advised clients on best travel options

• Used Sabre to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
  • Stacked unclaimed items onto baggage carts and into storage racks and shelves.
  • Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
  • Provided announcements to passengers to explain baggage procedures.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Conducted regular audits of operational processes to identify areas for improvement and implement corrective measures, resulting in enhanced efficiency levels within the airport.
  • Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
  • Improved airport safety by conducting regular inspections and identifying potential hazards.
  • Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
  • Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
  • Liaised with air traffic control for coordinating take-offs, landings, gate assignments, and other essential activities vital for smooth airport functioning.
  • Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
  • Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
  • Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
  

• Provided direct care and emotional support to children ages 6–13 in a trauma-informed residential program.
• Facilitated daily routines, therapeutic activities, and structured group sessions to promote emotional regulation and healthy development.
• De-escalated crises using TCI (Therapeutic Crisis Intervention) techniques to ensure the safety and well-being of residents.
• Coordinated care with clinicians, caseworkers, and program staff to address behavioral, academic, and emotional needs.
• Maintained accurate documentation including progress notes, incident reports, and treatment updates in compliance with state regulations.
• Conducted daily DCF (Department of Children and Families) checks and communicated with agency partners to support continuity of care.
• Led floor meetings to review house expectations, address resident concerns, and support conflict resolution.
• Encouraged youth to develop life skills, including communication, hygiene, and peer interaction, to support long-term growth.
• Advocated for residents’ needs during interdisciplinary team meetings, ensuring individualized support plans reflected their strengths and challenges.

• Installed, repaired, and secured hardware/software systems
  • Assisted clients and staff with onboarding and account setup
  • Used ServiceNow to resolve daily technical tickets
  • Improved system performance by regularly updating software and hardware
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  • Collaborated with other IT professionals to address complex technical problems effectively.
  • Managed inventory of equipment, ensuring timely replacement or repair of malfunctioning devices as needed.
  • Safeguarded sensitive client data by implementing robust security measures across all devices and networks supported.
  • Provided comprehensive support for various operating systems, including Windows, macOS, and Linux.
  • Educated end users on best practices for maintaining system health and preventing future issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Educated customers about billing, payment processing and support policies and procedures.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

• Handled 70+ daily customer inquiries across multiple communication channels including phone and email.
• Promoted bank products and services based on client needs, increasing customer engagement and satisfaction.
• Processed transactions, managed client data, and resolved account issues with attention to accuracy and compliance.
• Addressed and resolved customer complaints with empathy and professionalism, contributing to client loyalty.
• Collaborated with internal departments to ensure efficient handling of service requests and client follow-ups.
• Identified opportunities for process improvements to streamline operations and enhance the client experience

• Patched software and installed new versions to eliminate security problems and protect data.
• Tested new product offerings prior to release to assist development team in bug identification.
• Worked with the software development team on reported errors and bugs in newly released software and assisted in the deployment of release fixes.
• Managed and maintained accurate tracking, processing, and terminations of 700+ monitors and PCs bi-weekly to ensure accurate inventory records.
• Imaged, updated, and deployed 10 desktop and laptop PCs daily using SCCM, in line with Wellington Management Company policy.
• Migrated and transferred data for over 50 users from Windows 7 to Amazon WorkSpace within one week.
• Troubleshot over 20 tickets daily using ServiceNow on both Windows 7 and Windows 10 operating systems.
• Unlocked user accounts, created AWS profiles, and reset passwords as needed.
• Managed inventory to ensure a consistent flow of monitors and peripherals

• Provided fast, friendly service by actively engaging customers to assess their needs and recommend appropriate products.
• Assisted customers with credit card applications by explaining benefits and guiding them through the approval process.
• Processed returns and exchanges efficiently while adhering to store policies and ensuring customer satisfaction.
• Maintained a positive attitude under pressure, delivering excellent customer service during high-traffic hours.
• Helped customers locate items, explained product features, and ensured a smooth checkout process.
• Worked collaboratively with team members to maintain clean, organized sales floors and inventory displays.
• Resolved customer issues quickly and professionally to promote loyalty and repeat business.
• Followed safety protocols and operational procedures in a fast-paced retail environment.

• Supported adults with developmental and intellectual disabilities in daily living tasks, fostering greater independence and self-confidence.
• Taught essential life skills such as cooking, cleaning, personal hygiene, and time management through hands-on guidance and positive reinforcement.
• Built trusting relationships with residents by showing empathy, consistency, and respect for individual needs and communication styles.
• Utilized de-escalation and crisis intervention techniques to manage behavioral challenges in a calm, trauma-informed manner.
• Facilitated recreational and social activities that promoted community engagement and personal development.
• Assisted residents in setting and achieving personal goals, including job readiness, educational pursuits, and social skill-building.
• Coordinated with case managers and healthcare providers to ensure individualized care plans were followed and adjusted as needed.
• Maintained detailed documentation of resident progress, incidents, and behavioral observations to ensure compliance with state and organizational standards.
• Advocated for the dignity, autonomy, and well-being of each resident in all interactions and interventions.

• Assisted in the care and supervision of children ages 5–7 in a structured early childhood education program.
• Supported classroom instruction by helping implement lesson plans, guiding small group activities, and reinforcing learning concepts.
• Supervised children during field trips and recess, ensuring safety and positive behavior in various settings.
• Provided one-on-one tutoring to children who needed additional academic support, reinforcing early literacy and math skills.
• Helped maintain a clean, organized classroom environment by managing materials, books, and activity stations.
• Encouraged social and emotional development through positive reinforcement, structured play, and conflict resolution techniques.
• Partnered with lead teachers to observe student progress, provide feedback, and adjust learning strategies based on individual needs.
• Promoted a nurturing, inclusive atmosphere that supported the diverse learning styles and backgrounds of each child.

• Supported the care and education of children ages 3–4 in a preschool classroom setting.
• Assisted lead teachers in implementing daily lesson plans focused on early literacy, numeracy, and social-emotional development.
• Provided individualized academic support for children who needed extra help with homework and class activities.
• Supervised children during indoor and outdoor play, field trips, and meals to ensure safety and well-being.
• Maintained a clean, organized classroom environment by preparing learning materials, sanitizing toys, and managing supplies.
• Fostered inclusive learning through positive reinforcement, patience, and culturally responsive communication.
• Helped assess developmental progress by observing behavior and learning outcomes and sharing insights with the teaching team.
• Promoted early social skills by modeling respectful behavior, encouraging teamwork, and resolving conflicts constructively.