Saymi Machuca

• Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback.
• Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communication business objectives to teams effectively.
• Developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
• Drive financial performance and sales of the designated store area by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting and controlling expenses in the designated business area to confirm thy are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plan to mitigate shrink and ensure sales and profit goals are achieve for business area.
• Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates,; assigning duties; setting clear expectations; recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

• Received extra training in VIP charting services to provide a higher level of services than regular flight attendants.
• Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
• Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
• Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
• Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
• Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
• Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
• Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.

• Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
• Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
• Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.
• Conducted thorough research to resolve disputes and identify areas for improvement, leading to enhanced customer experience.
• Contributed to company growth by upselling products and services when appropriate, increasing sales revenue.
• Utilized CRM software efficiently to maintain up-to-date customer records and track interactions, ensuring seamless continuity of service.
• Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.
• Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Maintained and managed customer files and databases.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.

• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Ensured that the quality of food and service consistently met and exceed the standards expected at an ultra=luxury resort, maintaining a focus on excellence and guest satisfaction.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and updated schedules for executives.
• Handled confidential and sensitive information with discretion and tact.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Worked with senior management to initiate new projects and assist in various processes.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Streamlined office operations by implementing efficient filing systems and managing executive calendars.
• Oversaw and managed a team of chefs and staff within the Food and Beverage department at the resort, ensuring the effective operation of culinary services and F&B offerings throughout the property.

• Enhanced customer satisfaction by providing efficient and professional front desk support.
• Streamlined office operations for increased productivity with effective administrative tasks management.
• Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
• Reduced waiting times for guests by efficiently managing appointments and scheduling.
• Assisted in event planning and coordination, contributing to successful outcomes.
• Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
• Provided exceptional customer service through prompt response to inquiries and concerns.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Monitored office supplies by checking inventory and placing orders.
• Produced letters and memoranda to inform stakeholders of business decisions.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Increased customer satisfaction by implementing high-quality service standards and staff training programs.
• Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
• Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
• Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
• Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
• Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
• Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
• Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Recruited, hired, and trained talented staff to fill vacancies.
• Planned and executed strategies to increase customer loyalty and retention.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Developed unique events and special promotions to drive sales.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Managed and motivated employees to be productive and engaged in work.

• Improved client satisfaction by providing personalized financial solutions and advice.
• Developed strong relationships with small business clients, resulting in increased customer retention.
• Managed a portfolio of high-value clients, ensuring their banking needs were met efficiently and effectively.
• Assisted clients in securing loans or lines of credit by guiding them through the application process.
• Ensured compliance with all regulatory requirements while processing account openings and loan applications.
• Resolved client issues promptly by collaborating with different departments within the organization, maintaining a professional demeanor throughout interactions.
• Consistently achieved and exceeded sales goals, demonstrating a strong commitment to organizational success and personal development.
• Facilitated customer transactions, including deposits, withdrawals and transfers.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Supported financial director with special projects and additional job duties.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.

• Provided comprehensive support to the President.Owner, seamlessly managing both professional and personal responsibilities to ensure the efficient operation of their daily life.
• Managed schedules, appointments, and travel arrangements, optimizing efficiency and time management.
• Coordinated and facilitated communication between the President/Owner and Internal/External Stakeholders, demonstrating discretion and professionalism.
• Conducted research, prepared reports, and assisted with various administrative tasks to support the President/Owner's business endeavors.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Personal Support:

• Managed household staff, vendors, and contractors, ensuring the smooth operation of the residence and personal affairs.
• Provided personal assistance such as organizing family events, travel arrangements, and managing personal finances when required.
• Acted as a liaison between the President/Owner and various individuals, including family members, friends, business associates, and household staff.
• Coordinated and facilitated communication with external parties, including legal and financial advisors, maintaining professionalism and diplomacy at all times.