SAYMON SARENO
Caloocan City ,Metro Manila
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong problem-solving abilities and effective communication skills. Eager to contribute to team goals and support customer satisfaction initiatives. Experienced in customer service with a knack for building positive relationships and assisting with purchases. Quick to understand customer needs and provide tailored solutions. Always enthusiastic about helping others and creating welcoming a welcoming atmosphere.
Overview
1
1
Language
9
9
years of professional experience
Work History
Customer Sales Assistant
Iqor PHil
Quezon City , Philippines
03.2024 - Current
- Engaged customers to understand needs and recommend suitable products, enhancing overall shopping experience.
- Assisted customers in selecting products, providing tailored advice to meet specific needs.
- Resolved customer complaints by listening to concerns and delivering effective solutions, ensuring customer satisfaction.
- Restocked items on shelves to maintain product availability and presentation standards. and organised displays to keep stock looking professional.
Customer Service Representative
Afni Philippines
Quezon City , Philippines
02.2023 - 03.2024
- Consulted with clients to inform them about product and service options, ensuring they made informed decisions.
- Maintained up-to-date knowledge of products and services to deliver effective customer support.
- Identified client requirements through active listening and prepared accurate tickets for timely resolution.
Customer Service Representative
Exl Service Philippines, Inc
Pasay City , Philippines
01.2020 - 11.2020
- Facilitated fulfilment of customer orders placed in person, via email, online, and by telephone, ensuring timely and accurate processing.
- Established rapport with customers through courteous and professional communication, enhancing overall customer experience.
- Managed customer account inquiries, providing accurate information to resolve service complaints and ensure customer satisfaction.
Customer Service Representative
VXI
Makati City , Philippines
02.2019 - 10.2019
- Managed inbound customer service calls, resolving queries and complaints to enhance customer satisfaction.
- Assisted customers with product-related questions and feedback, ensuring issues were addressed effectively.
- Addressed customer service enquiries promptly, contributing to overall service quality.
Full Time Missionary
The Church of Jesus Christ of Latter-Day Saints
Sierra Leone Freetown Mission , Sierra Leone
08.2017 - 08.2019
Education
Guihulngan National High Schoool - Poblacion
Negros Oriental01-2012
Skills
- Product knowledge
- Sales techniques
- Customer engagement
- Visual merchandising
- Inventory management
- Cash handling
- Client relationship management
- Problem solving
- Active listening
- Professional communication
- Service excellence
- Time management
Languages
English
Upper Intermediate
B2
Timeline
Customer Sales Assistant
Iqor PHil
03.2024 - Current
Customer Service Representative
Afni Philippines
02.2023 - 03.2024
Customer Service Representative
Exl Service Philippines, Inc
01.2020 - 11.2020
Customer Service Representative
VXI
02.2019 - 10.2019
Full Time Missionary
The Church of Jesus Christ of Latter-Day Saints
08.2017 - 08.2019
Guihulngan National High Schoool - Poblacion