Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sayra Gonzalez

Woodland,CA

Summary

Dedicated bilingual professional with strong organizational and management skills. Highly dependable, ethical, and reliable leader experienced in optimizing productivity, efficiency, and service quality across various environments.



Overview

16
16
years of professional experience

Work History

Back Office Supervisor

Davis Community Clinic
10.2020 - Current
  • Hire and trained new team members
  • Maintain inventory for back-office supplies, computers, and work-stations
  • Improve employee and client retention through active communication and problem-solving efforts
  • Work with IT department to address technology issues
  • Complete special projects through planning, guidance and tracking metrics.
  • Schedule and lead meetings with staff to review progress and acknowledge achievements
  • Follow safety protocols and precautions for safe and hazard-free work environment
  • Identify and troubleshoot technical issues related to laboratory procedures
  • Work with teams to provide support and guidance
  • Efficiently manage time to complete all tasks by deadline
  • Demonstrate respect, friendliness, and willingness to help wherever needed
  • Evaluate competency of clinical staff, document performance, and recommend improvements

Vaccine Coordinator

CommuniCare Health Centers
11.2018 - 11.2020
  • Entered data, generated reports, and produced tracking documents
  • Gathered and organized materials to support vaccine operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with co-workers and managers.

Preventative Care Coordinator

Davis Community Clinic
11.2018 - 11.2020
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported patient care excellence via planning and interpretation of programs.
  • Determined need for special assessment activities for complex cases, effectively handling care plans for Woman's Health.
  • Developed quality improvement plans, policies and operational guidelines.
  • Documented and reported issues with compliance, standards of care and quality assurance requirements.

Lead Medical Assistant

Davis Community Clinic
07.2008 - 11.2018
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handle administrative and clinical needs.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Medical Assistant

Davis Community Clinic
03.2007 - 07.2008
  • Assisted patients with check-in, taking vital signs, and taking medical history.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Directed patients to exam rooms, fielded questions, and prepared them for physician examinations.

Education

High School Diploma -

Woodland High School
Woodland, CA

General Studies -

Sacramento City College
Sacramento, CA
06.

Medical Assistant Certification -

Western Career Collage
Citrus Heights, CA
06.2006

Skills

  • Team-oriented
  • Communication Skills
  • Fluent in English and Spanish
  • Attentive to Detail
  • Electronic Health Record (EHR) Proficiency
  • Schedule Coordination
  • Staff Orientation and Training
  • Team Support
  • Staff Recruiting
  • Meeting Coordination and Support
  • Attentive to Corrective Actions
  • Office Workflows and Staff Support
  • Patient Health Information Access
  • Employee Performance Evaluations
  • Quick Learner
  • Easily Adapt to New Situations
  • Thrive in Fast Paced Environment
  • Work well independently and collaboratively

Accomplishments

  • Supervised team of 21 staff members.
  • Received multiple awards by achieving quality improvements goals.
  • Developed inventory tracking spreadsheets for effective vaccine tracking.
  • Recognized for outstanding dedication to patient care.
  • Successfully transitioned facility from paper charts to EHR.
  • Improved employee moral

Languages

Spanish
Native or Bilingual

Timeline

Back Office Supervisor

Davis Community Clinic
10.2020 - Current

Vaccine Coordinator

CommuniCare Health Centers
11.2018 - 11.2020

Preventative Care Coordinator

Davis Community Clinic
11.2018 - 11.2020

Lead Medical Assistant

Davis Community Clinic
07.2008 - 11.2018

Medical Assistant

Davis Community Clinic
03.2007 - 07.2008

High School Diploma -

Woodland High School

General Studies -

Sacramento City College

Medical Assistant Certification -

Western Career Collage

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Sayra Gonzalez