Sayra Nuñez
Patient Coordinator
Fort Madison,IA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Access Physical Therapy & Wellness
09.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Managed approximately 30+ incoming calls, emails and faxes per day from costumers and corresponding providers.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
CERTIFIED NURSING ASSISTANT
SUNNYBROOK REHABILITATION CENTER
05.2023 - 06.2023
- Proficiency in meeting residents daily needs, demonstrated by the ability to meet guidelines set out for individual resident care plans by their interdisciplinary team
- Performed routine daily care for residents at the nursing home facility, assisting with maintaining their emotional, physical and nutritional health needs
- Including assisting with bathing, grooming, incontinent care, and dressing
- Developed an open line of communication with administration and coworkers to ensure efficiency in meeting residents daily needs
- Thorough comprehension of COVID-19 Precautions and Protocol.
THIRD SHIFT STOCKER
WALMART SUPERCENTER
10.2022 - 03.2023
- Proactively able to meet customer's needs by stocking shelves, which in turn promoted higher store revenue
- Consistent in time management that allowed stocking to stay on schedule
- Showed leadership in team settings, to accomplish assigned daily standards and goals, specifically the Dairy Department
- All while serving the valued leadership team by showing proficient communication skills in the Dairy Department.
TCNA (TEMPORARY CNA)
Azria Health Prairie Ridge
06.2022 - 10.2022
- Performed routine daily care for residents at the nursing home facility, assisting with maintaining their emotional, physical and nutritional health needs
- Strong attention to detail demonstrated the ability to meet guidelines set out for individual resident care plans by their interdisciplinary team
- As a temporary CNA, I was given the opportunity to learn from the charge nurse that I reported to as well as the other vital members of the facility to learn multiple new skills.
HOUSEKEEPING (DANVILLE NURSING HOME)
Service Master
03.2022 - 06.2022
- Primary housekeeper of Danville Nursing home showed initiative to manage and execute daily cleaning needs
- Demonstrated strong understanding of the guidelines set out by the Center for Disease Control and Prevention
- Developed collaborative relationships with health care professionals in the facility to ensure Personal Protective Equipment needs were met.
CALL CENTER REPRESENTATIVE
Thomas L Cardella & Associates
12.2021 - 03.2022
- Performed Bilingual customer service under high pressure environment for Accidental death and dismemberment and insurance carrier's customers policies
- Operated various data programs to problem solve and meet customer's concerns.
TRAINING COORDINATOR
Insight Partnership Group
11.2019 - 12.2021
- Performed quality checks, and ensured members were meeting their goals and attaining their maximum level of independence in-home and site settings
- High initiative to learn about various mental health diagnosis, and attention to detail; were able to be highlighted in my ability to assist in medication administration, and mental health de-escalation
- Self-starter and ability to acquire knowledge to meet resident's needs let to Medicaid Compliance Manager promotion
- Effectiveness in meeting billing deadlines, through out of the box, strategic thinking assisted in educating staff, ultimately improving documentation standards
- Ability to view deficiencies from various perspectives led to promotion to Training Coordinator
- Designed and educated staff on new Medicaid Service Documentation standards that were implemented company wide
- Successfully managed staff orientation, where I demonstrated proper protocol for medication administration, financial education to meet residents' needs; and mental health de-escalation training for all new staff to meet agency standards.
ENVIRONMENTAL SPECIALIST
Great River Medical Center
04.2018 - 11.2019
- Valued member of the hospital team by maintaining the cleanliness and organization of the acute care unit
- Correctly performed protocol set out by the Center of Disease Control and Prevention to provide a clean and non-hazardous environment to all patients and their families
- Effectively coordinated with other housekeeping members to meet hospital needs.
MACHINE OPERATOR
Bag Craft Packaging
04.2015 - 04.2018
- Oversaw a sheeter as a machine operator problem solving skills were demonstrated by consistent ability to calibrate sensors and getting the machine up and running timely
- Efficiency in problem-solving technical issues with the machines as needed
- Strong quality assurance comprehension was shown in meeting company product standards.
PIZZA HUT, HEAD LEAD OF MAKE-TABLE
Pizza Hut/Wingstreet
12.2011 - 04.2015
- Took leadership to be head of the table, taking charge of the ticket and assisting staff
- Delegate responsibilities to other members
- Ensuring staff followed their responsibilities and ensuring the members worked together as a team.
Education
Certified Nursing Assistant -
Southeastern Community College
West Burlington, IA03.2023
High School Diploma -
Fort Madison High School
Fort Madison, IA06.2014
Skills
- Electronic Records Management
- Resource Management
- Insurance Verification
- Organizational Skills
- Administrative and Office Support
- Documenting and Recording Information
- Patient Outreach and Follow-Up
- Quality Assurance
- Scheduling
- New Hire Training
Certification
Certified Nursing Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Access Physical Therapy & Wellness
09.2023 - Current
CERTIFIED NURSING ASSISTANT
SUNNYBROOK REHABILITATION CENTER
05.2023 - 06.2023
THIRD SHIFT STOCKER
WALMART SUPERCENTER
10.2022 - 03.2023
TCNA (TEMPORARY CNA)
Azria Health Prairie Ridge
06.2022 - 10.2022
HOUSEKEEPING (DANVILLE NURSING HOME)
Service Master
03.2022 - 06.2022
CALL CENTER REPRESENTATIVE
Thomas L Cardella & Associates
12.2021 - 03.2022
TRAINING COORDINATOR
Insight Partnership Group
11.2019 - 12.2021
ENVIRONMENTAL SPECIALIST
Great River Medical Center
04.2018 - 11.2019
MACHINE OPERATOR
Bag Craft Packaging
04.2015 - 04.2018
PIZZA HUT, HEAD LEAD OF MAKE-TABLE
Pizza Hut/Wingstreet
12.2011 - 04.2015
Certified Nursing Assistant -
Southeastern Community College
High School Diploma -
Fort Madison High School
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