Sayra Osorio
Los Angeles,CA
Summary
Results-driven management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Store Manager
PLS Financial Services
07.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Education
Nursing
Mount Saint Mary's University
Los Angeles, CASkills
- Customer Service
- Customer Relations
- Multitasking and Organization
- Self Driven
- Team leadership and coaching
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
PLS Financial Services
07.2013 - Current
Nursing
Mount Saint Mary's University