Sayra M Mejicano
142 N Edgemont St Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Meticulous Front Desk Agent with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
26
26
years of professional experience
Work History
Tax Preparer
SELF EMPLOYEE
City of Los Angeles, CA
01.2001 - 04.2023
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Facilitated communication between clients and tax authorities.
- Completed and filed returns with tax departments at local, state, and federal levels
Administration Assistant
KJAN CONSTRUCTION INC
02.2018 - 12.2021
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Drafted agendas, recorded minutes and created documents for meetings.
- Scheduled office meetings and client appointments for staff teams.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Administration Assistant
Millenium Biltmore Hotel
506 S Grand Ave Los Angeles Ca 90071
03.2007 - 11.2009
- Performed routine clerical tasks by scanning, filing and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Arranged conference rooms and facilities to prepare for meetings.
- Maintained inventory office equipment and placed orders for materials in short supply to manage office supply inventory.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Calculated hours and submitted payroll to achieve timely distribution of funds for 20-person team.
Front Desk Agent
Regent Beverly Wilshire Hotel
900 Wilshire Blvd Los Angeles
01.2003 - 02.2007
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
VALET PARKING CASHIER
BEVERLY HILTON HOTEL
9850 Wilshire Blvd Beverly HIlls CA 90210
08.1997 - 12.2006
- Explained car retrieval procedure to reduce confusion and expedite process.
- Greeted and welcomed guests to nurture relationships and grow successful business.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Tracked vehicles and inventory in [Software] to prevent loss or damage.
- Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Parked customer vehicle in secure lot area to minimize theft and damage.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Tax Preparer
H AND R BLOCK
City of Los Angeles, CA
02.1998 - 04.2001
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Facilitated communication between clients and tax authorities.
Education
Certificate - TRAVEL AGENCY, FLY ATTENDENT
Academy Pacific Travel College
Los Angeles, CAHigh School Diploma -
Norwalk - La Mirada Adult School
Norwalk, CA06.2014
Skills
- Customer Relations
- Office Equipment Maintenance
- File Organization
- Cash Handling
- Guest Services
- Safety and Security Procedures
- Guest Satisfaction
- Trained in Tax Software
- Multi-Line Phone Talent
- Shipping and Receiving Understanding
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administration Assistant
KJAN CONSTRUCTION INC
02.2018 - 12.2021
Administration Assistant
Millenium Biltmore Hotel
03.2007 - 11.2009
Front Desk Agent
Regent Beverly Wilshire Hotel
01.2003 - 02.2007
Tax Preparer
SELF EMPLOYEE
01.2001 - 04.2023
Tax Preparer
H AND R BLOCK
02.1998 - 04.2001
VALET PARKING CASHIER
BEVERLY HILTON HOTEL
08.1997 - 12.2006
Certificate - TRAVEL AGENCY, FLY ATTENDENT
Academy Pacific Travel College
High School Diploma -
Norwalk - La Mirada Adult School