Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sayra M Mejicano

142 N Edgemont St Los Angeles,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Meticulous Front Desk Agent with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

26
26
years of professional experience

Work History

Tax Preparer

SELF EMPLOYEE
01.2001 - 04.2023
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Facilitated communication between clients and tax authorities.
  • Completed and filed returns with tax departments at local, state, and federal levels

Administration Assistant

KJAN CONSTRUCTION INC
02.2018 - 12.2021
    • Recorded expenses and maintained accounting records.
    • Worked with supervisors and management to maintain status reports and update information for client projects.
    • Drafted agendas, recorded minutes and created documents for meetings.
    • Scheduled office meetings and client appointments for staff teams.
    • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Administration Assistant

Millenium Biltmore Hotel
03.2007 - 11.2009
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Screened phone calls to take messages and route calls to appropriate personnel.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Maintained inventory office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 20-person team.

Front Desk Agent

Regent Beverly Wilshire Hotel
01.2003 - 02.2007
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

VALET PARKING CASHIER

BEVERLY HILTON HOTEL
08.1997 - 12.2006
  • Explained car retrieval procedure to reduce confusion and expedite process.
  • Greeted and welcomed guests to nurture relationships and grow successful business.
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
  • Tracked vehicles and inventory in [Software] to prevent loss or damage.
  • Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
  • Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
  • Parked customer vehicle in secure lot area to minimize theft and damage.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Tax Preparer

H AND R BLOCK
02.1998 - 04.2001
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Facilitated communication between clients and tax authorities.

Education

Certificate - TRAVEL AGENCY, FLY ATTENDENT

Academy Pacific Travel College
Los Angeles, CA

High School Diploma -

Norwalk - La Mirada Adult School
Norwalk, CA
06.2014

Skills

  • Customer Relations
  • Office Equipment Maintenance
  • File Organization
  • Cash Handling
  • Guest Services
  • Safety and Security Procedures
  • Guest Satisfaction
  • Trained in Tax Software
  • Multi-Line Phone Talent
  • Shipping and Receiving Understanding

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Administration Assistant

KJAN CONSTRUCTION INC
02.2018 - 12.2021

Administration Assistant

Millenium Biltmore Hotel
03.2007 - 11.2009

Front Desk Agent

Regent Beverly Wilshire Hotel
01.2003 - 02.2007

Tax Preparer

SELF EMPLOYEE
01.2001 - 04.2023

Tax Preparer

H AND R BLOCK
02.1998 - 04.2001

VALET PARKING CASHIER

BEVERLY HILTON HOTEL
08.1997 - 12.2006

Certificate - TRAVEL AGENCY, FLY ATTENDENT

Academy Pacific Travel College

High School Diploma -

Norwalk - La Mirada Adult School

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Sayra M Mejicano