Sayrett Baray
Commerce City,CO
Summary
Dynamic customer service professional with a proven track record at Statefarm Insurance, excelling in complaint resolution and relationship building. Demonstrated adaptability and critical thinking by consistently exceeding sales goals and enhancing customer loyalty. Proficient in paperwork processing and call handling, ensuring efficient operations and exceptional client experiences.
Overview
9
9
years of professional experience
Work History
Costumer Representative
Statefarm Insurance
05.2020 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
- Streamlined renewal process, making it easier for clients to update and maintain their policies.
Vehicle Salesperson
Baldaco
02.2019 - 08.2019
- Organized regular training sessions for fellow sales associates on product updates, increasing team proficiency in selling new models or features effectively.
- Managed inventory control efforts by tracking vehicle availability, ensuring accurate records of incoming units, and facilitating swift turnover of sold vehicles.
- Assisted clients in completing necessary paperwork accurately and promptly for smooth transaction completion.
- Exceeded personal sales goals consistently while contributing positively towards achieving overall dealership objectives.
- Enhanced customer loyalty by offering tailored financing options and guiding them through the purchasing process.
- Implemented innovative promotional strategies that led to increased showroom traffic and higher conversion rates from walk-ins into actual buyers.
Retail Sales Associate
Buckle
07.2018 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Receptionist
Statefarm Insurance
04.2015 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Hair Stylist
National Beauty College
1513 W 70th Ave Ste A Denver, CO 8022103.2020
High School Diploma -
Lester R Arnold High School
7133 E 73rd Ave Commerce City , CO 8002205.2018
Skills
- Shipping and receiving
- Typing speed
- Language fluency
- Call handling
- Active listening
- Customer relations
- Organization and recordkeeping
- Business development
- Paperwork processing
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Adaptability and flexibility
- Money handling
- Relationship building
- Microsoft Excel
- Task prioritization
- Client relations
- Complaint resolution
- Staff training
- Quality assurance
- Product or service support
- Payment processing
- Customer service excellence
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Costumer Representative
Statefarm Insurance
05.2020 - 02.2024
Vehicle Salesperson
Baldaco
02.2019 - 08.2019
Retail Sales Associate
Buckle
07.2018 - 03.2019
Receptionist
Statefarm Insurance
04.2015 - 07.2018
Hair Stylist
National Beauty College
High School Diploma -
Lester R Arnold High School
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