Sayuri Montalvan

· Managed the permits required for the importation of goods, including those from the General Directorate of Environmental Health (DIGESA) and the Ministry of Transport and Communications (MTC).

· Reviewed supplier invoices and coordinated claims for missing or damaged products; generated purchase orders according to the budget in the SAP.

· Generation of purchase orders according to the budget in the SAP system

· Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

· Worked closely with management to provide effective assistance for specific aspects of business operations.

• Coordinated the nationalization of products imported into Peru.
• Communicated with clients and suppliers to ensure timely document submission; managed financial payments and collaborated with customs agents for the proper handling of documents.
• Developed strong client relationships through consistent communication and attentive service.
• Interpreted clients' needs and introduced services to fit specific requirements.

• File documents of each import made by the customs sector specialist, whether air, sea or land.
• Review of each document in order to present to the Peruvian Customs Authority.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Printed and archived import documents, and monitored the nationalization process for imports through online platforms or direct visits to customs offices.
• Coordinated with customs officials and stakeholders to ensure proper documentation and compliance.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Gained valuable experience working with customs specialist, applying learned concepts directly into relevant work situations.

• Provided first-line technical support at the Superintendency of the Securities Market, handling technical issues and incidents.
• Maintained communication with users, offering solutions and escalating complex issues to appropriate departments.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
• Maintained detailed documentation of all help desk interactions for future reference and analysis.

• Reviewed and processed returned products, including beauty and health items, ensuring compliance with packing lists.
• Collaborated with major companies like Macy's and JcPenney to manage product returns and restocking.