Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Sayuri Torres

Fallbrook

Summary

Results-driven Internet Sales Director known for highly productive and efficient task completion. Possess specialized skills in digital marketing strategy, customer relationship management, and online sales optimization. Excel at communication, leadership, and problem-solving to enhance team performance and drive revenue growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Internet Sales Director

Hyundai Escondido
Escondido, CA
06.2024 - Current
  • Coordinated with IT personnel in order to ensure proper functioning of websites and applications used by customers.
  • Developed reports on website metrics such as page views, unique visitors to track performance of website content changes over time.
  • Provided direction, guidance and support to the internet sales team in order to maximize efficiency.
  • Coached, developed and motivated team to achieve revenue goals.
  • Managed customer feedback and resolved issues promptly to maintain a positive online reputation.
  • Oversaw inventory management for online sales, ensuring product availability and timely delivery.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Analyzed website traffic and sales data to identify trends and opportunities for improvement.
  • Maintained relationships and followed up with customers.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Negotiated product sales and trade-in deals for maximum profit.

New Car Sales Consultant

Hyundai Escondido
Escondido, CA
01.2020 - 06.2024
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Answered customer emails and telephone requests for information.
  • Greeted customers in a friendly manner and conducted follow-up calls after sales.
  • Attended product training sessions to stay up-to-date on new models being released by manufacturers.
  • Collaborated with colleagues to provide excellent customer service experience.
  • Accomplished yearly quotes for gross sales of new and used vehicles.
  • Consistently exceeded quotas by pursuing and closing sales.

Debt Collector

Recovery Management Services Inc
Warrenville, IL
06.2019 - 01.2020
  • Developed strategies to collect on past due accounts while maintaining customer relationships.
  • Answered customer questions regarding account discrepancies or problems.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Recorded information about status of collection efforts.
  • Utilized skip tracing techniques to locate hard-to-find debtors.

Retail Store Manager

T-mobile
Oceanside, CA
06.2018 - 05.2019
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Executed merchandising strategies to support store sales growth.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Debt Collector

Pinnacle Recovery
Carlsbad, CA
07.2017 - 06.2018
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Explained the consequences of non-payment in a professional manner.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Documented all debtor interactions accurately for compliance and follow-up.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Assistant Store Manager

Sprint
Oceanside, CA
05.2013 - 07.2017
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided training to new employees on company policies and procedures.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Education

Some College (No Degree) - Business

Mira Costa College
Oceanside, CA

Skills

  • Sales training
  • Online sales management
  • Negotiation
  • Appointment scheduling
  • Team leadership qualities
  • Quote generation
  • Staff coaching
  • Sales strategy development
  • Cold calling
  • Price quoting

Accomplishments

  • Sales person of the year 2021
  • Sales person of the year 2022

Certification

  • CA Sales person license

Languages

Spanish
Professional

Timeline

Internet Sales Director

Hyundai Escondido
06.2024 - Current

New Car Sales Consultant

Hyundai Escondido
01.2020 - 06.2024

Debt Collector

Recovery Management Services Inc
06.2019 - 01.2020

Retail Store Manager

T-mobile
06.2018 - 05.2019

Debt Collector

Pinnacle Recovery
07.2017 - 06.2018

Assistant Store Manager

Sprint
05.2013 - 07.2017

Some College (No Degree) - Business

Mira Costa College

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Sayuri Torres