Sazini Ncube
Harare,Zimbabwe
Summary
Dynamic and results-driven Strategic Communication and Marketing professional with a robust academic foundation in journalism and media and marketing studies. Expertise in crafting and executing impactful PR campaigns, fostering strong relationships with guests, and ensuring seamless communication with diverse audiences. Proven ability to draft compelling communication and marketing materials and oversee the production of organizational events, complemented by exceptional verbal and written communication skills demonstrated through a history of published articles and successful events. Committed to elevating brand identity and strategic positioning in competitive markets.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Customer Experience Officer
NetOne Cellular Private Limited
Harare
08.2023 - Current
- Attending to customers through resolving their queries and providing guidance and information where necessary
- Cross selling company products to potential and existing customers to aid the department in meeting its targets.
- Collecting customer feedback and prepare weekly reports to help in improving products or services.
- Developed customer feedback systems to enhance service delivery and improve satisfaction levels.
- Analyzed customer interactions to identify trends and implement process improvements.
- Led cross-functional teams to design and execute initiatives enhancing customer engagement strategies.
- Trained and mentored staff on best practices in customer service and experience management.
Casino Host and Hotel Events Manager
African Sun Hotel Group
Bulawayo
06.2018 - 07.2023
- Spearheading casino programs and events
- Organizing and Facilitating tournaments
- Manage guest disputes by offering prompt and courteous assistance
- Managing casino events in conjunction with hotel offerings and seasonal functions
- Integrated casino and hotel promotional campaigns
- Coordinating tours and safari programs like hunting and heritage tourism through African Sun Safari lodges and hotels throughout country
- Promoting and executing hotel tour packages and services
- Re-engaging regular visiting players and past players
- Cultivated relationships with high-value guests to enhance loyalty and retention.
- Coordinated exclusive events and experiences tailored to guest preferences.
- Collaborated with marketing teams to promote gaming promotions and special offers.
- Assisted in resolving guest concerns swiftly, ensuring a positive experience.
Outbound Call Centre Agent
Ecosure
Harare
01.2018 - 05.2018
- Sold Ecosure products via telesales
- Recruited, educated and onboarded new Ecosure customers
- Part of top five performers
- Managed high-volume outbound calls to engage potential customers and promote services.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Developed and implemented effective call scripts to enhance communication strategies.
- Trained new agents on best practices for customer engagement and service standards.
Assistant Administrator
Ecocash Sales Office Bulawayo
Buluwayo
09.2016 - 01.2018
- Assisted the Ecocash Administrator in managing independent contractor tasks
- Educated customers on the various Ecocash products
- Compiled companies’/clients statements requests
- Processed Ecocash accounts applications
- Facilitated merchant liquidations
- Reconciliation work etc.
- Coordinated administrative tasks to support daily operations and enhance team productivity.
- Managed scheduling and communication between departments to streamline workflow efficiency.
- Assisted in training new staff on office procedures and software applications for optimal performance.
- Implemented filing systems for improved document organization and retrieval processes.
Call Centre Agent
Ecocash
Harare
02.2016 - 08.2016
- Resolved customer concerns and contributed to improving overall customer satisfaction.
- Educated customers on the various Ecocash products
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume call traffic while maintaining quality standards and ensuring customer satisfaction.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Trained new representatives on systems, protocols, and best practices to improve team performance.
Writer
StoneTown Media and Communications
Buluwayo
10.2015 - 01.2016
- Wrote feature stories for The Bridal Guide Magazine and managed social media accounts
- Developed engaging content across various platforms to enhance audience engagement.
Education
Master of Arts - Strategic Communication
National University of Science And Technology
Buluwayo01-2023
Professional Certificate - Digital Marketing
Marketers Association of Zimbabwe
Harare01-2023
High School Diploma -
Chartered Institute of Customer Management
Harare01-2021
Bachelor of Arts - Journalism and Media Studies
National University of Science And Technology
Bulawayo01-2017
Skills
- Writing skills
- Strategic communication and planning
- Negotiation
- Research
- Media relations and outreach
- Networking
- Customer engagement
- Teamwork
- Time management
- Problem solving
- Strategic thinking
- Crisis communication
- Social media management and content creation
- Adaptability and flexibility
- Organisation
- Patience and composure
- Exceptional communication
- Reliability
- Calm and professional under pressure
LANGUAGES
English: Advanced Listener, Speaker, Reading and Writing
Ndebele: Native language
Shona: Advanced listener, Basic Speaker, Reading and Writing
Interests
- Honest, accountable, diligent and organized, ethical and loyal, flexible, team player, patient
- Travelling, Reading, Photography
Timeline
Customer Experience Officer
NetOne Cellular Private Limited
08.2023 - Current
Casino Host and Hotel Events Manager
African Sun Hotel Group
06.2018 - 07.2023
Outbound Call Centre Agent
Ecosure
01.2018 - 05.2018
Assistant Administrator
Ecocash Sales Office Bulawayo
09.2016 - 01.2018
Call Centre Agent
Ecocash
02.2016 - 08.2016
Writer
StoneTown Media and Communications
10.2015 - 01.2016
Master of Arts - Strategic Communication
National University of Science And Technology
Professional Certificate - Digital Marketing
Marketers Association of Zimbabwe
High School Diploma -
Chartered Institute of Customer Management
Bachelor of Arts - Journalism and Media Studies
National University of Science And Technology