Sazmurei Villanueva
Summary
Good Customer Service Hard working Very reliable, if they call I am there! Good when working under pressure Graduated highschool early attended only 3 years Very observant Work really well with others or independently Always do more than what is asked Set goals with each task that is given or assigned to me or group Very understanding of others Go getter! - self motivated - anything I want I put my mind to do or get! Attended a community college for my business associates Very independent Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments. Diligent [Desired Position] with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills. Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
7
7
years of professional experience
Work History
Cook/Server/Cashier Team Lead
Jimmy John's
09.2024 - 09.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier/Assistant Store Manager of Operations
Dollar Tree
09.2021 - 09.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Retrieved items for customers and verified prices.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Answered questions about store policies and addressed customer concerns.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Trained new cashier team members in customer service and money handling processes.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Assisted in inventory management, ensuring product availability and store neatness.
- Maintained accurate cash drawer through careful cash handling and reconciliation processes.
- Improved team morale, leading by example and supporting coworkers during peak hours.
- Increased store loyalty by engaging customers with friendly and helpful service.
- Supported inventory audits, contributing to accurate stock levels and loss prevention.
- Collaborated with sales team to identify and promote high-demand products.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cook/Prep Cook/Server Trainer
Chick-fil-A
06.2021 - 09.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Manual Palletizer
Frito Lay
03.2018 - 03.2018
- Loaded and unloaded items from machines, conveyors, and conveyances
- Operated machinery used in the production process, or assist machine operators
- Placed products in equipment or on work surfaces for further processing, inspecting, or wrapping
- Examined products to verify conformance to quality standards
- Removed products, machine attachments, or waste material from machines
- Lifted raw materials, finished products, and packed items, manually or using hoists
- Transferred finished products, raw materials, tools, or equipment between storage and work areas of plants and warehouses, by hand
- Packed and stored materials and products
- Counted finished products to determine if product orders are complete
- Cut or break flashing from materials or products
All lines
Graham's Packaging
01.2018 - 03.2018
Sanitation
Eurman Dairy Company
12.2017 - 01.2018
Education
Associate of Science - Science Education
Central Arizona College
Coolidge, AZ06.2018
Cosmetologist -
Turning Point Beauty College
Casa Grande, Arizona01.2018
High School Diploma -
Coolidge Alternative Program
Coolidge, Arizona01.2017
Skills
- Customer Service
- Cleaning and organization
- Food handling
- Supply Restocking
- Hospitality and service industry background
- Performance Improvement
- Event Catering
- Operations Management
- Inventory Control
- Flexible Schedule
- Team Leadership
- Multitasking and Organization
- Efficient multitasking
- Customer Relations
- Sales Techniques
- Operations Support
- Schedule Management
- Marketing promotions
- Marketing
- Strategic Planning
- Employee Mentoring
- Decision-Making
- Relationship Building
- Excellent Communication
- Written Communication
- Computer Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Task Delegation
- Problem Resolution
- Time Management
- Documentation And Reporting
- Scheduling and Coordinating
- Shift Scheduling
- Team Development
- Performance Evaluations
- Goal Setting
- Performance Tracking and Evaluation
Timeline
Cook/Server/Cashier Team Lead
Jimmy John's
09.2024 - 09.2024
Cashier/Assistant Store Manager of Operations
Dollar Tree
09.2021 - 09.2023
Cook/Prep Cook/Server Trainer
Chick-fil-A
06.2021 - 09.2021
Manual Palletizer
Frito Lay
03.2018 - 03.2018
All lines
Graham's Packaging
01.2018 - 03.2018
Sanitation
Eurman Dairy Company
12.2017 - 01.2018
Associate of Science - Science Education
Central Arizona College
Cosmetologist -
Turning Point Beauty College
High School Diploma -
Coolidge Alternative Program
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