Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Sajila Shrestha

Seattle,WA

Summary

Motivated and goal-oriented management professional with a strong foundation in business administration, banking, and customer service. Currently pursuing an MBA at City University of Seattle with a focus on leadership, strategic management, and business innovation. Co-owner and manager of 206 Burger Company, responsible for financial management, team leadership and customer service operations. Previous experience in the banking sector specializing in customer relations and service efficiency. Adept at self-management, problem solving and adapting to fast paced environments. Passionate about continuous learning, working with people and helping business succeed.

Overview

7
7
years of professional experience

Work History

Co-owner & Manager

206 Burger Company
09.2023 - Current
  • Manage daily operations, including cash handling and financial transactions
  • Oversee daily operation, managing average of 150-200 customer transaction per day and ensuring high quality experience.
  • Assign task based on team members strengths and interests
  • Use self-management and goal setting techniques to maintain efficiency
  • Stay calm and professional in high pressure situations, ensuring smooth operation
  • Established foundational processes for business operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.

Customer Service Representative

Nabil Bank
01.2019 - 12.2021
  • Managed customer accounts and transaction efficiently
  • Improve customer satisfaction through clear communication and problem solving
  • Working in a fast paced environment handing multiple tasks with accuracy
  • Manage approximately 30 incoming calls, emails and faxes per day from customers.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.

Receptionist

Ramdhuni Finance
11.2017 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Bachelors - banking and insurance

Apex College, Pokhara University
Mid Baneshwor , Kathmandu Nepla
08.2022

MBA - Leadership, Strategic Management, Business Innovation

City University of Seattle
Seattle, WA
06-2026

Skills

  • Business and Financial Management
  • Customer service and communication
  • Self-Leadership and team management
  • Marketing and business Growth
  • Operational and Compliance
  • SMART Goal Setting

Hobbies and Interests

  • Formal national level football player in high school
  • Passionate about personal development, teamwork and business growth
  • Enjoy yoga and self-reflection for maintaining a positive mindset.

Timeline

Co-owner & Manager

206 Burger Company
09.2023 - Current

Customer Service Representative

Nabil Bank
01.2019 - 12.2021

Receptionist

Ramdhuni Finance
11.2017 - 12.2018

Bachelors - banking and insurance

Apex College, Pokhara University

MBA - Leadership, Strategic Management, Business Innovation

City University of Seattle

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