Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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SIMONE BAKER

SIMONE BAKER

Atlanta,GA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. A sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Motivated professional with extensive experience in customer service and administrative skills looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

General Manager

Panbury's LLC
04.2022 - 07.2023
  • Maintain food and equipment inventories, and keep inventory records
  • Schedule staff hours and assign duties
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
  • Order and purchase equipment and supplies
  • Communicate with wholesale customers to establish positive relationships to create reoccurring sales
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Approved regular payroll submissions for employees.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Logistical Manager

Panbury's LLC
08.2019 - 04.2020
  • Maintain relationships with online vendors
  • Manage online sales
  • Organize and maintain inventory of shipping materials and products
  • Create promotional sales based on inventory to promote sales
  • Monitored logistics performance and identified improvement opportunities.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.

Store Manager

Panbury's LLC
01.2018 - 08.2019
  • Inventory stock and reorder when inventory drops to a specified level
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Concierge

Beacon Management
07.2017 - 01.2018
  • Perform office duties on a temporary basis when needed
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.

Store Associate

Panbury's LLC
03.2016 - 01.2018
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Overnight Baker

Panera Bread
06.2016 - 07.2017
  • Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products
  • Check the quality of raw materials to ensure that standards and specifications are met
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.

Banquet Server

Chicago Zoological Society
05.2015 - 02.2016
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Set tables with clean linens, condiments, or other supplies
  • Stock cabinets or serving areas with condiments and refill condiment containers
  • Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.

Student Organizer

Museums in Action
01.2012 - 05.2012
  • Organize family friendly museum activities
  • Prepare presentations for 30 elementary students

Student Supervisor

University of Illinois Dining Services
08.2009 - 03.2012
  • Supervise 15 student employees
  • Served food to 100-200 college students
  • Manage daily records of shifts

Education

Bachelor of Fine Arts Art - Education

University of Illinois Urbana
Champaign, IL

Skills

  • Verbal and Written Communication
  • Cross-Functional Team Management
  • Risk Management
  • Product Analysis
  • Sales Expertise
  • Inventory Control
  • Team Training
  • Sales Promotion
  • Vendor Partnerships
  • Customer Service
  • Advanced MS Office Suite Knowledge
  • Staff training/development
  • Budget administration
  • Employee Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

General Manager

Panbury's LLC
04.2022 - 07.2023

Logistical Manager

Panbury's LLC
08.2019 - 04.2020

Store Manager

Panbury's LLC
01.2018 - 08.2019

Concierge

Beacon Management
07.2017 - 01.2018

Overnight Baker

Panera Bread
06.2016 - 07.2017

Store Associate

Panbury's LLC
03.2016 - 01.2018

Banquet Server

Chicago Zoological Society
05.2015 - 02.2016

Student Organizer

Museums in Action
01.2012 - 05.2012

Student Supervisor

University of Illinois Dining Services
08.2009 - 03.2012

Bachelor of Fine Arts Art - Education

University of Illinois Urbana

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