Samer Batal

• Directed 10+ enterprise cloud and digital transformation initiatives, improving delivery timelines by 25%, while personally owning Azure infrastructure architecture, network configuration, and security hardening (Fortinet, Cisco, Sophos, SonicWall, WatchGuard) across all deployments
• Configured and monitored enterprise security platforms (Microsoft Defender, Splunk, ManageEngine, SolarWinds) to detect and respond to security incidents across cloud and hybrid environments
• Spearheaded AI-driven automation solutions, reducing process completion time by 45%
• Directed backup, disaster recovery, and storage recovery operations, including Veeam, Veritas, and Dell EMC ECS environments, ensuring data integrity and rapid restoration for enterprise platforms
• Led application and file integration efforts spanning API connectivity and SFTP/MFT processes to support secure enterprise data exchange
• Administered hybrid Microsoft Entra ID (Azure AD) and on-premises Active Directory environments; including Group Policy Objects (GPO), Conditional Access policies, Role-Based Access Control (RBAC), security policy enforcement, and server hardening - as part of secure, scalable platform deployments supporting 9,600+ users
• Administered Microsoft endpoint and systems management platforms (SCCM/MECM, SCOM, Microsoft Intune) for Windows 10/11 device deployment, patching, configuration, and monitoring across enterprise deployments
• Troubleshot Active Directory replication issues across multiple domain controllers and sites, ensuring consistent directory synchronization, DNS/DHCP service reliability, and identity availability across hybrid cloud and on-premises environments
• Managed PKI (Public Key Infrastructure), the system used to create, issue, manage, validate, renew, and revoke digital certificates supporting secure authentication and encrypted communications across enterprise systems
• Deployed secure, scalable platforms supporting 9,600+ users, improving operations

• Directed enterprise IT strategy and operations supporting 6,400+ users, driving business alignment, performance, and digital transformation across finance, operations, and academic functions, while personally designing and managing hybrid cloud and on-premises network architecture (Azure, LAN/WAN, DNS, DHCP, AD/GPO, VPN, firewalls) across 80+ servers at 99.9% uptime
• Built and led a 12-person cross-functional infrastructure, security, and applications team, overseeing performance management, mentoring, and technical career development; directed vendor management and budget planning, reducing costs by 25-30%
• Administered identity and access management through Microsoft Entra ID (Azure AD) and on-premises Active Directory, including Group Policy Objects (GPO), Conditional Access policies, Role-Based Access Control (RBAC), IAM, SSO, OAuth, MFA, security policy enforcement, and server hardening across hybrid cloud and on-premises environments
• Resolved Active Directory replication issues across multiple domain controllers and sites in an 80+ server, multi-site environment, maintaining directory consistency, DNS/DHCP service reliability, and uninterrupted identity services
• Managed PKI (Public Key Infrastructure) the system used to create, issue, manage, validate, renew, and revoke digital certificates supporting secure authentication, encrypted communications, and ISO 27001-aligned compliance
• Managed enterprise storage and server hardware, including Dell EMC storage systems and HPE iLO/OneView administration for ProLiant rack and blade server deployments
• Administered Microsoft endpoint and systems management platforms (SCCM/MECM, SCOM) for enterprise-wide patching, configuration, and monitoring across 80+ servers
• Administered Windows 10/11 desktop and laptop environments for 6,400+ end users, including Dell and Microsoft hardware platforms, PC registry configuration, print services, and antivirus management console administration (Microsoft Defender)

• Integrated real-time analytics with program operations, allowing cross-site leadership to react instantly to fluctuations in attendance, which contributed to an increase in on-time activity starts from 85% to 97% across two consecutive summer sessions, 2021 & 2022.

• Identified and eliminated process bottlenecks using Power BI analytics, cutting support resolution times from an average of 20 minutes to 8 minutes per incident while maintaining more than 98% program satisfaction.

• Spearheaded end-to-end planning and delivery for summer school operations serving over 200 students and 50 staff, integrating cloud-based scheduling tools and optimizing resource allocation to increase program capacity by 25% while maintaining 98% satisfaction rates over two consecutive seasons.

• Integrated real-time analytics with program operations, allowing cross-site leadership to react instantly to fluctuations in attendance, which contributed to an increase in on-time activity starts from 85% to 97% across two consecutive summer sessions, 2021 & 2022.

• Identified and eliminated process bottlenecks using Power BI analytics, cutting support resolution times from an average of 20 minutes to 8 minutes per incident while maintaining more than 98% program satisfaction.

• Spearheaded end-to-end planning and delivery for summer school operations serving over 200 students and 50 staff, integrating cloud-based scheduling tools and optimizing resource allocation to increase program capacity by 25% while maintaining 98% satisfaction rates over two consecutive seasons.

• Implemented Group Policy Objects (GPO) optimization across Windows infrastructure, accelerating account provisioning workflows by 40% and reducing helpdesk incident response times by 25% using integrated automation tools and process documentation.
• Supported ERP systems for finance, payroll, inventory, and POS operations.
• Facilitated coordination between five departmental IT teams and four external vendors, improving incident resolution time by 30% over a 12- month period through efficient ticketing and routine performance KPIs reviews.
• Provided second-level technical support across multiple operational departments.