Samer Batal

• Designed & launched 5+ mobile applications (iOS & Android) supporting administrative workflows & improving process efficiency by 30%.
• Established secure web portals & digital platforms supporting over 9,600 simultaneous users by leveraging Google services & Microsoft Azure, resulting in a 30% reduction in manual transaction processing time & enabling tenfold user base growth year over year.
• Improved operational efficiency by deploying AI-driven workflow automation systems, reducing process completion time by 45% across large- scale client projects within 12 months using Google Apps Script, & Python.
• Directed product lifecycle across 10+ digital solutions, including architecture, vendor selection, deployment, and optimization, improving delivery timelines by 25%.

• Developed and executed IT strategy aligned with organizational growth, operational efficiency, and cybersecurity governance.
• Directed enterprise infrastructure strategy including cloud platforms, virtualization environments, networking architecture, and enterprise systems supporting mission-critical operations.
• Maintained 99.9%+ system uptime across mission-critical systems supporting large-scale operational environments.
• Oversaw enterprise technology investments and vendor contracts while reducing infrastructure and licensing costs by 25–30% through strategic consolidation and procurement optimization.
• Designed and implemented disaster recovery and backup frameworks reducing system recovery times by 55–60%.
• Implemented cybersecurity governance frameworks aligned with ISO 27001 security standards.
• Built automation platforms using Google Workspace and Apps Script, reducing manual administrative workload by 65–70%.
• Developed enterprise reporting dashboards improving data analysis and operational insights from days to minutes.
• Led procurement strategy managing $180k+ IT budget and vendor contracts, achieving 25–30% cost reduction, including contract lifecycle management for enterprise technology solutions.
• Owned and led optimization of ERP / MRP systems across finance, inventory, payroll, and POS operations, improving data accuracy and enabling business-critical reporting for 6,400+ users.
• Built and led IT department of 12 engineers and administrators delivering enterprise technology services across multiple operational departments.
• Managed enterprise IT budget and vendor ecosystem supporting 6,400+ users and multi-site infrastructure operations, Employee Lifecycle Management, network troubleshooting, and optimizing cost and service delivery
• Directed security operations and vulnerability management across endpoints, and network layers, reducing security incidents and response time by 30%.
• Administered Windows Server, Active Directory, GPO.

• Integrated real-time analytics with program operations, allowing cross-site leadership to react instantly to fluctuations in attendance, which contributed to an increase in on-time activity starts from 85% to 97% across two consecutive summer sessions, 2021 & 2022.

• Identified and eliminated process bottlenecks using Power BI analytics, cutting support resolution times from an average of 20 minutes to 8 minutes per incident while maintaining more than 98% program satisfaction.

• Spearheaded end-to-end planning and delivery for summer school operations serving over 200 students and 50 staff, integrating cloud-based scheduling tools and optimizing resource allocation to increase program capacity by 25% while maintaining 98% satisfaction rates over two consecutive seasons.

• Integrated real-time analytics with program operations, allowing cross-site leadership to react instantly to fluctuations in attendance, which contributed to an increase in on-time activity starts from 85% to 97% across two consecutive summer sessions, 2021 & 2022.

• Identified and eliminated process bottlenecks using Power BI analytics, cutting support resolution times from an average of 20 minutes to 8 minutes per incident while maintaining more than 98% program satisfaction.

• Spearheaded end-to-end planning and delivery for summer school operations serving over 200 students and 50 staff, integrating cloud-based scheduling tools and optimizing resource allocation to increase program capacity by 25% while maintaining 98% satisfaction rates over two consecutive seasons.

• Implemented Group Policy Objects (GPO) optimization across Windows infrastructure, accelerating account provisioning workflows by 40% and reducing helpdesk incident response times by 25% using integrated automation tools and process documentation.
• Supported ERP systems for finance, payroll, inventory, and POS operations.
• Facilitated coordination between five departmental IT teams and four external vendors, improving incident resolution time by 30% over a 12- month period through efficient ticketing and routine performance KPIs reviews.
• Provided second-level technical support across multiple operational departments.