Sbeidy Diaz
Everett,WA
Overview
10
10
years of professional experience
Work History
Assistant Teacher
Kindercare
Brier, WA
07.2023 - Current
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Collaborated with other assistant teachers to develop engaging educational materials and resources
- Supported lead teacher in assessing student progress through observation, testing, and evaluation of assignments
- Facilitated small group activities to reinforce lesson concepts and promote active student engagement
- Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times
- Communicated regularly with parents regarding student performance, behavior issues, and upcoming events or projects
- Collaborated with the lead teacher on curriculum planning based on state standards
House Cleaning Specialist
Merry maids
Lynnwood, WA
02.2019 - 07.2022
- Performed thorough cleaning of residential homes, ensuring all rooms were cleaned to the highest standards
- Managed and prioritized daily cleaning tasks based on client preferences and specific instructions
- Utilized various cleaning tools and equipment to efficiently clean surfaces, floors, carpets, and furniture
- Communicated effectively with clients to address any concerns or special requests regarding their cleaning needs
- Demonstrated attention to detail by thoroughly inspecting completed work areas for cleanliness before leaving the premises
- Assisted in training new housekeeping staff members on proper cleaning techniques and company procedures
- Cleaned and sanitized kitchen appliances, countertops, sinks, cabinets, and other surfaces
- Scrubbed toilets, bathtubs/showers, tiles/grout to remove stains and disinfect as necessary
Call Center Representative
Receivable Performance Management
Lynnwood, WA
01.2016 - 06.2018
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Achieved an average call resolution rate of XX%, exceeding departmental targets
- Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
- Identified opportunities for process improvement within the call center operations resulting in increased efficiency and productivity
- Recognized as a top performer within the team based on consistently meeting or exceeding performance goals month over month
- Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
- Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
Timeline
Assistant Teacher
Kindercare
07.2023 - Current
House Cleaning Specialist
Merry maids
02.2019 - 07.2022
Call Center Representative
Receivable Performance Management
01.2016 - 06.2018