Simone Bennett
Pottstown,PA
Summary
With seven years of Customer Service experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer or patient experiences by employing service-oriented behaviors. Comfortable working alone and or with teams to accomplish tasks efficiently.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
02.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Increased Sales by 10%
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Consultation regarding beauty products to meet individual customer needs.
- Flexible with assisting diverse groups
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Work From Home Customer Service Agent
Insomnia Cookies
07.2021 - 03.2022
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed over 50 customer calls per day.
Service Desk Specialist
The Home Depot Inc
01.2020 - 09.2020
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered questions about store policies and addressed customer concerns.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Managed to assist over 50 people per day.
Service Associate
Rite Aid
06.2016 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Unloaded, loaded and stocked merchandise.
- Responded to customer calls and emails to answer questions about products and services.
- Managed to assist over 50 people per day.
Education
Certificate For Dental Assisting - Dental Assisting
Shark Dental Academy
11.2023
High School Diploma -
Trenton Central High School
06.2017
Skills
- Adaptive
- Multitasking and Organization
- Commercial Awareness
- Team Collaboration
- Compassionate
- Problem Resolution
Additional Information
- Awards, No Awards at this Time.
Timeline
Beauty Advisor
Ulta Beauty Inc.
02.2023 - Current
Work From Home Customer Service Agent
Insomnia Cookies
07.2021 - 03.2022
Service Desk Specialist
The Home Depot Inc
01.2020 - 09.2020
Service Associate
Rite Aid
06.2016 - 01.2019
High School Diploma -
Trenton Central High School
Certificate For Dental Assisting - Dental Assisting
Shark Dental Academy
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