Shinikah Bey
Philadelphia,PA
Summary
Diligent associate with solid background in sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
8
8
years of professional experience
Work History
Sales Associate
Pennsylvania Liquor Control Board(PLCB)
03.2023 - 09.2025
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Educates customers by presenting and explaining the Liquors to people; answering questions
- Positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Office Advisor
RT Associates
08.2022 - 03.2025
- Make calls for collections of past due invoices over 30 days
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Sorting and labeling checking parts process
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Check Cashing Associate
Check Into Cash
09.2023 - 11.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased sales by customizing pitches to address specific client needs and concerns.
Barista
Dunkin' Donuts
04.2021 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Student Worker
Harcum College
01.2018 - 01.2020
- Provide assistance to students in the library and the school store
- Keep physical files and digitized records organized for easy updating and retrieval by any team member with access
- Organize school store inventory and library media
- Support several instructors with planning and organization of their courses
Education
Associate of Science - Business Management
Harcum College
Bryn Mawr, PA01.2020
Skills
- Office Administration
- Sorting and labeling
- Conflict Resolution
- Verbal/written communication
- Product sales
- Store opening and closing
- Scheduling
- Cash handling
- Multi-tasking strength
- Exceptional customer service
Timeline
Check Cashing Associate
Check Into Cash
09.2023 - 11.2024
Sales Associate
Pennsylvania Liquor Control Board(PLCB)
03.2023 - 09.2025
Office Advisor
RT Associates
08.2022 - 03.2025
Barista
Dunkin' Donuts
04.2021 - 08.2024
Student Worker
Harcum College
01.2018 - 01.2020
Associate of Science - Business Management
Harcum College