Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shanelle Brittney Glover

Shanelle Brittney Glover

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Studio Manager

The Ink Factory
10.2023 - Current
  • Managed daily operations of the tattoo studio; scheduling artist's appointments and events, inventory management, maintained various database systems to track and analyze operational data.
  • Expanded knowledge of tattoo-related health concerns and safety precautions to provide a safe experience for clients during consultations and tattooing sessions.
  • Implemented human resource functions including hiring, employee reviews, and onboarding both domestic and international artists.
  • Cultivated a professional network through hosting organized events and connecting with other local business owners, fostering collaborations and opportunities for growth in the future.
  • Oversaw social media presence; nourishing relationships with influencers to grow the company's reach and create wider visibility.


Makeup & Hair Stylist

Shanelle Brittney LLC (Self Employed)
06.2012 - 01.2021
  • Choreographed print, wedding, prom, and editorial photo shoots throughout various states.
  • Created both unique and personal looks for each client based on their individual preferences including lifestyle and occasion.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets within the beauty industry.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to an increased loyal clientele.
  • Demonstrated strong organizational and time management skills while managing multiple projects in fast-paced environments with composure
  • Enhanced skill and knowledge of hair and makeup high fashion, runway, editorial, bridal, and film/TV
  • Learned and adapted quickly to new technology in products, tools, and methods.
  • Provided consultations and applications for individual and group bridal clientele
  • Used critical thinking to break down problems, evaluate solutions and make decisions regarding finances and marketing
  • Taught personalized makeup and hair classes; helping clients gain in-depth knowledge of trending styles, instrument usage, and proper product applications.


Hair Stylist / Assistant Manager

Pembley Joon
09.2017 - 03.2020
  • Achieved consistent positive feedback from clients regarding their experience due to attentive listening skills during consultations and appointments.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced color and cutting techniques for skill development.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
  • Collaborated with the Owner on marketing initiatives to increase salon awareness and drive sales growth.
  • Managed social media accounts for salon, generating interest for stylist's work, industry collaborations and upcoming events.

Studio Manager

Think Before You Ink
10.2015 - 06.2017
  • Executed daily studio operations, including staff management, client scheduling, customer service, inventory management, and social media support.
  • Served as liaison between artists and clients; facilitating clear communication channels to achieve desired results efficiently.
  • Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conventions.
  • Participated in brainstorming sessions with the company's owners to develop creative concepts for upcoming promotions, brand merchandising and events.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.

Education

Associates of Liberal Arts -

Nassau Community College
Garden City, NY

Emergency Medical Technology

SUNY Farmingdale
Farmingdale, NY
05.2017

Cosmetology

Empire Beauty School
New York, NY
07.2013

High School Diploma -

Mineola High School
Garden City Park, NY
06.2006

Skills

  • Management
  • Administrative Support
  • Customer Service
  • Professionalism
  • Customer Data Confidentiality
  • Employee Coaching
  • Brand Promotion
  • Creative Direction
  • Consumer Loyalty/Retention
  • Time management abilities
  • Technical Proficiency
  • Task Prioritization
  • Problem-solving aptitude
  • Attention to Detail
  • Adaptability and Flexibility
  • Computer Skills
  • Knowledgeable in WIN/MAC OS, Adobe, Pro Create, PSP Microsoft: Word, Excel, Power Point, Intercom, various POS systems

Certification

  • NYS Tattoo License - March 2024
  • NYS EMT-B - Certified Emergency Medical Technician - May 2017
  • NYS Cosmetology License - July 2013
  • First Aid/CPR Certified

Timeline

Studio Manager

The Ink Factory
10.2023 - Current

Hair Stylist / Assistant Manager

Pembley Joon
09.2017 - 03.2020

Studio Manager

Think Before You Ink
10.2015 - 06.2017

Makeup & Hair Stylist

Shanelle Brittney LLC (Self Employed)
06.2012 - 01.2021

Associates of Liberal Arts -

Nassau Community College

Emergency Medical Technology

SUNY Farmingdale

Cosmetology

Empire Beauty School

High School Diploma -

Mineola High School

Similar Profiles

CREATE PROFILE
Shanelle Brittney Glover