Summary
Overview
Work History
Certification
Education
Skills
Work Availability
Timeline
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Shane Bodkins

Shane Bodkins

Fort Myers,FL

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Operations Manager

First Watch Daytime Cafe
06.2024 - Current
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervise operations staff and keep employees compliant with company policies and procedures.
  • Develope and implement strategies to maximize customer satisfaction.

Owner/Operator

Dexter's Table
12.2022 - 04.2024

Managed all operations of our restaurant including customer service and relations, staffing, scheduling, menu development, vendor relations and price negotiation, data entry, some book-keeping, and team building.

Owner/Operator

Sunrise Pool Force
12.2018 - 01.2022

Successful self start-up pool maintanance company. I started SPF with no previous experience.  I grew my business from 1 pool to 100 through word of mouth, knocking doors and social media.  I owned/operated all aspects of my business. (Customer aquisition, Customer service, customer relationships, inventory, purchasing, bookkeeping, data-entry, pool-balacing and maintenance).

Owner/ Operator

Revolution Cantina
11.2013 - 08.2021
  • Demonstrated strong leadership skills by effectively managing a team of 20 employees, providing training and guidance to ensure high performance and customer satisfaction.
  • Successfully launched and grew a  business from conception to profitability within a competitive market.
  • Oversaw all aspects of daily operations, including budgeting, inventory management, and customer relations.   Grew our gross- sales 70% from 2014 to 2021, and 20% profit margin by 2015.

Owner/Operator

New Socials Bar and Grill
05.2010 - 06.2016
  • Demonstrated strong leadership skills by effectively managing a team of 25+ employees, providing training and guidance to ensure high performance and customer satisfaction.
  • Successfully launched and grew a  business from conception to profitability within a competitive market.
  • Oversaw all aspects of daily operations, including budgeting, inventory management, and customer relations.  We enjoyed a 15% profit margin from from our third year in business until we sold in 2016.

Restaurant Manager

Harpoon Brewery
06.2008 - 05.2010
  • Demonstarated leadership skills by effectively managing 30+ front and back of house employees
  • Guided Warehouse brewery Tours
  • Warehouse inventory management
  • Bar and Grill/Beer Garden inventory management

Restaurant Manager

Blue Sky Restaurant Group
01.2000 - 06.2008

Was responsible for general daily front and back of house management Including staffing, scheduling for 130+ team members, Monthly,quarterly and year-end Inventory: beer, wine & Liquor, food, small wares, dry goods.  Daily reconciliations and logs. 

  • Oversee daily operations of a bustling restaurant, ensuring smooth service and high-quality dining experience for all guests
  • Develop and implement staff training programs to cultivate a team of skilled and motivated employees
  • Manage inventory levels and food costs to optimize profitability and minimize waste
  • Uphold strict health and safety standards to maintain a clean and sanitary environment for both customers and staff
  • Collaborate with chefs to create seasonal menus that cater to diverse customer preferences and dietary restrictions

Certification

  • Google Cybersecurity Professional Certificate 2024-2025


Education

High School Diploma -

Stevens High
Claremont, NH
09.1991 - 06.1995

Skills

  • Incidents management
  • Marketing
  • Performance monitoring
  • Health and safety compliance
  • Customer retention
  • Data evaluation
  • Employee motivation
  • Inventory control
  • Client relationships
  • Staff training
  • Vendor sourcing
  • Operations management
  • Communication improvements
  • Customer relations specialist
  • Data analysis
  • Complaint resolution
  • Focused on customer satisfaction
  • Complaint handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

First Watch Daytime Cafe
06.2024 - Current

Owner/Operator

Dexter's Table
12.2022 - 04.2024

Owner/Operator

Sunrise Pool Force
12.2018 - 01.2022

Owner/ Operator

Revolution Cantina
11.2013 - 08.2021

Owner/Operator

New Socials Bar and Grill
05.2010 - 06.2016

Restaurant Manager

Harpoon Brewery
06.2008 - 05.2010

Restaurant Manager

Blue Sky Restaurant Group
01.2000 - 06.2008

High School Diploma -

Stevens High
09.1991 - 06.1995
Shane Bodkins